Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Mar 30, 2026 (31 days early)
📅
82.0 daysTotal Age
⏱️
45.0d in EnteredLongest Stage
🔄
19 transitionsStatus Changes
⚠️
82.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay45.0 days stuck in "Entered"
⏱️
Total Delay82.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.0d / 0.5d SLA
Assigned
1.9d / 0.5d SLA
Completed
4.0d / 1.0d SLA
Closed
37.5d / 1.0d SLA
Ready to Bill
4.5d / 1.0d SLA
Billing Review
1.2d / 2.0d SLA
WO Correction Needed
4.1d
Incomplete
0.2d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
3/11/26 CORRECTED
3/10/29 Ycampos - Nosecone SN on WO and check is different from nosecone SN on picture confirm which number is incorrect, JC12551-5405-005518 and Nosecone listed on picture ends in 005118, confirm which is correct.
3/6/26 Uploaded nosecone photo and reverified checklist
3/5/26 Ycampos - Nosecone SNJC12549-5405-004859 on check list does not match WO nosecone SN JC12551-5405-005518. Please confirm which is correct and update. Nosecone pic missing.
🔧Work Performed
GCX Advent 5G Nosecone Upgrade
🔍Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️Problem Description
GCX Advent 5G Nosecone Upgrade
📄Description
Jaco EVO Series Medical Carts
📞Call Description
GCX Advent 5G Nosecone Upgrade
JPG
JC134174
Feb 25, 2026
JPG
nose6003
Mar 30, 2026
Timeline
📋
Work Order Created Dec 5, 1:05 AM
Work Order:WO-01322009
Type:Upgrade
Priority:PC
🚨45.0 business days
👷
▶
2
Status: Assigned Feb 5, 11:29 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician:Derick Velazquez
⏳2.0 business days
⏱️
Labor Added Feb 8, 4:42 PM
Type:Labor
Status:Open
Qty:0.75
✔️
Status: Completed by Derick VelazquezFeb 8, 5:01 PM
From:Assigned
To:Completed
Duration in Previous:3d 5h
⏳4.0 business days
🏁
Status: Closed by Derick VelazquezFeb 12, 10:47 AM
From:Completed
To:Closed
Duration in Previous:3d 17h
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonFeb 13, 4:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 5h
💵
Status: Billing Review by Diane PattonFeb 13, 5:47 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:1h 22m
⏳1.8 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 16, 9:15 AM
From:Billing Review
To:WO Correction Needed
Duration in Previous:2d 15h
⏳2.0 business days
🏁
Status: Closed by Derick VelazquezFeb 17, 5:04 PM
From:WO Correction Needed
To:Closed
Duration in Previous:1d 7h
⚠️5.9 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 24, 6:33 PM
From:Closed
To:WO Correction Needed
Duration in Previous:7d 1h
🏁
Status: Closed by Derick VelazquezFeb 25, 7:33 AM
From:WO Correction Needed
To:Closed
Duration in Previous:12h 59m
⚠️7.0 business days
✏️
Status: WO Correction Needed by Yecenia CamposMar 5, 4:11 PM
From:Closed
To:WO Correction Needed
Duration in Previous:8d 8h
🏁
Status: Closed by Derick VelazquezMar 5, 4:48 PM
From:WO Correction Needed
To:Closed
Duration in Previous:37m
⏳3.9 business days
✏️
Status: WO Correction Needed by Yecenia CamposMar 11, 12:23 AM
From:Closed
To:WO Correction Needed
Duration in Previous:5d 6h
🏁
Status: Closed by Derick VelazquezMar 11, 12:12 PM
From:WO Correction Needed
To:Closed
Duration in Previous:11h 49m
⚠️6.0 business days
⚠️
Status: Incomplete by Sean CurrieMar 18, 5:43 PM
From:Closed, Incomplete
To:Incomplete, Closed
Duration in Previous:7d 5h, 0m
⚠️8.8 business days
⚠️
Status: Incomplete by Douglas PearceMar 30, 4:59 PM
From:Closed
To:Incomplete
Duration in Previous:11d 23h
🏁
Status: Closed by Derick VelazquezMar 30, 6:15 PM
From:Incomplete
To:Closed
Duration in Previous:1h 16m
⚠️5.7 business days
📄
Status: Ready to Bill by Diane PattonApr 6, 5:31 PM
From:Closed
To:Ready to Bill
Duration in Previous:6d 23h
⏳4.8 business days
📨
▶
3
Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-259033
💰
Status: Invoiced by Yecenia Campos
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
Bottlenecks
Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 8.3 business days (threshold: 1.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)