Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322022 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (8 biz days early)
Active: 48 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
48d
▶ Clock Running
Status: Created
Dec 5 → Feb 17, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 48 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 17 Created ▶ Running 48 48
Feb 17 → Feb 17 Assigned ▶ Running 0 48
Feb 17 → Feb 17 Tech On Site ▶ Running 0 48
Dispatch 49.0d
Coordinators 0.1d
Field Work 0.7d
Billing 2.5d
✓ SLA Met
Dispatch
49.0 days
Over SLA
Coordinators
0.1 days
Field Work
0.7 days
Billing
2.5 days
Over SLA
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 17, 2026 (10 days early)
📅
49.0 days Total Age
⏱️
49.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 49.0 days stuck in "Entered"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322022
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 17, 9:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 74d 8h
🔧
Status: Tech On Site by Robert Lewis Feb 17, 9:55 AM
From: Assigned
To: Tech On Site
Duration in Previous: 37m
✔️
▶
2 Status: Completed Feb 17, 1:40 PM
Status: Completed → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 11
⏱️
▶
2 2x Labor Added Feb 17, 3:32 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 1h 52m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 3:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 23h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (4)

Name Type Status Qty Amount Date
WL-03108719 Travel Open 11 $0.00 Feb 17, 1:45 PM
WL-03108720 Expenses Open 1 $0.00 Feb 17, 1:45 PM
WL-03108894 Labor Open 0.5 $0.00 Feb 17, 3:32 PM
WL-03108895 Labor Open 0.75 $56.48 Feb 17, 3:32 PM

Details