Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322027 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✗ SLA Missed (12 biz days late)
Active: 112 biz days
🕐 Clock stopped: Invoiced (May 18, 2026)
45d
▶ Clock Running
Status: Created
Dec 5 → Feb 11, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Feb 14 → Feb 24, 2026
6 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Closed
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 64 of ? biz days used
35d
▶ Clock Running
Status: Billing Review
Mar 11 → Apr 29, 2026
35 business days (counted)
Running total: 99 of ? biz days used
13d
▶ Clock Running
Status: Incomplete
Apr 29 → May 18, 2026
13 business days (counted)
Running total: 112 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 18, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 11 Created ▶ Running 45 45
Feb 11 → Feb 13 Assigned ▶ Running 2 47
Feb 13 → Feb 14 Completed ▶ Running 0 47
Feb 14 → Feb 24 Closed ▶ Running 6 53
Feb 24 → Feb 25 WO Correction Needed ▶ Running 1 54
Feb 25 → Mar 5 Closed ▶ Running 6 60
Mar 5 → Mar 6 WO Correction Needed ▶ Running 1 61
Mar 6 → Mar 11 Closed ▶ Running 3 64
Mar 11 → Apr 29 Billing Review ▶ Running 35 99
Apr 29 → May 18 Incomplete ▶ Running 13 112
Dispatch 46.0d
Coordinators 2.5d
Field Work 1.0d
Incomplete 13.3d (excluded)
Billing 42.5d
✗ SLA Missed
Dispatch
46.0 days
Over SLA
Coordinators
2.5 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
13.3 days
Billing
42.5 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: May 18, 2026 (17 days late)
📅
113.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
98.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 98.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
2.5d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
18.3d / 1.0d SLA
WO Correction Needed
2.7d
Billing Review
36.0d / 2.0d SLA
Incomplete
13.3d
Ready to Bill
3.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/18/26 Dvelazquez Added correct nosecone photo


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322027
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 11, 11:19 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 68d 10h
⏳ 2.0 business days
⏱️
Labor Added Feb 12, 11:16 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 12, 11:41 PM
From: Assigned
To: Completed
Duration in Previous: 1d 12h
🏁
Status: Closed by Derick Velazquez Feb 13, 10:48 PM
From: Completed
To: Closed
Duration in Previous: 23h 7m
⚠️ 6.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:00 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 19h
🏁
Status: Closed by Derick Velazquez Feb 25, 7:29 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 29m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 7h
🏁
Status: Closed by Derick Velazquez Mar 6, 8:53 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 10m
⏳ 3.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 11, 12:12 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 14h
🚨 36.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 29, 5:18 PM
From: Billing Review
To: Incomplete
Duration in Previous: 49d 17h
🚨 13.8 business days
🏁
Status: Closed by Derick Velazquez May 18, 1:34 PM
From: Incomplete
To: Closed
Duration in Previous: 18d 20h
📄
Status: Ready to Bill by Diane Patton May 19, 1:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 27m
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton May 22, 5:10 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 4h, 1m
⚠️ 5.7 business days
🧾
Invoice Created Jun 1, 7:03 AM
Invoice Number: SM-262882

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-262882

Work Details (1)

Name Type Status Qty Amount Date
WL-03104329 Labor Open 0.75 $56.48 Feb 12, 11:16 PM

Details