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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322043 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (51 biz days early)
Active: 49 biz days
🕐 Clock stopped: Invoiced (Feb 18, 2026)
44d
▶ Clock Running
Status: Created
Dec 5 → Feb 10, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Closed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 5, 2025 Invoiced: Feb 18, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 10 Created ▶ Running 44 44
Feb 10 → Feb 13 Assigned ▶ Running 3 47
Feb 13 → Feb 13 Completed ▶ Running 0 47
Feb 13 → Feb 17 Closed ▶ Running 1 48
Feb 17 → Feb 17 WO Correction Needed ▶ Running 0 48
Feb 17 → Feb 17 Closed ▶ Running 0 48
Feb 17 → Feb 18 WO Correction Needed ▶ Running 1 49
Feb 18 → Feb 18 Incomplete ▶ Running 0 49
Dispatch 45.0d
Coordinators 3.4d
Field Work 0.1d
Incomplete 1.0d (excluded)
Billing 2.5d
✓ SLA Met
Dispatch
45.0 days
Over SLA
Coordinators
3.4 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
1.0 days
Billing
2.5 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)
📅
50.0 days Total Age
⏱️
45.0d in Entered Longest Stage
🔄
15 transitions Status Changes
⚠️
57.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 45.0 days stuck in "Entered"
⏱️
Total Delay 57.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.0d / 0.5d SLA
Assigned
3.4d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
14.3d / 1.0d SLA
WO Correction Needed
1.6d
Incomplete
1.0d
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5/2026 Corrected Checklist and attached sn photos


3/5/26 Ycampos -Nosecone SN is incorrect on Checklist or WO. WO has JC12551-5405-005192 but checklist has JC12545-5405-004863. please confirm

Missing pictures of Serial Numbers

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322043
Type: Upgrade
Priority: PC
🚨 45.0 business days
👷
▶
2 Technician Assigned Feb 10, 12:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 11h
⏳ 3.0 business days
⏱️
Labor Added Feb 12, 11:17 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 12, 11:41 PM
From: Assigned
To: Completed
Duration in Previous: 2d 11h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:50 AM
From: Completed
To: Closed
Duration in Previous: 1h 9m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 5:03 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 16h
🏁
▶
2 Status: Closed Feb 17, 5:09 PM
Status: Closed → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Diane Patton
From: Closed
To: WO Correction Needed
Duration in Previous: 1m
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 7:23 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 2h 11m
🏁
Status: Closed by Derick Velazquez Feb 18, 6:51 PM
From: Incomplete
To: Closed
Duration in Previous: 23h 27m
⏳ 4.6 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 5:33 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 22h
🏁
Status: Closed by Derick Velazquez Feb 25, 7:27 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 54m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 3:58 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 8h
🏁
Status: Closed by Derick Velazquez Mar 5, 5:01 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 3m
📄
Status: Ready to Bill by Diane Patton Mar 6, 11:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 30m
📨
▶
2 Status: Invoice Pending Mar 6, 7:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 24.5 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255917

Bottlenecks

Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-255917

Work Details (1)

Name Type Status Qty Amount Date
WL-03104333 Labor Open 0.75 $56.48 Feb 12, 11:17 PM

Details