Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322045 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 28)
✓ SLA Met (3d early)
Dispatch 35.0d
Coordinators 4.7d
Field Work 1.1d
Billing 1.9d
✓ SLA Met
Dispatch
35.0 days
Over SLA
Coordinators
4.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
39.1 days Total Age
⏱️
35.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
41.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 35.0 days stuck in "Entered"
⏱️
Total Delay 41.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
35.0d / 0.5d SLA
Scheduled
4.7d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322045
Type: Upgrade
Priority: PC
🚨 35.0 business days
👷
▶
3 Technician Assigned Jan 22, 3:37 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 48d 14h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-22T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Luis Iser Jan 24, 9:56 AM
Scheduled For: 2026-01-26T13:00:00.000+0000
⏳ 2.0 business days
🆕
▶
3 Status: Entered Jan 27, 1:10 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0h5A00000GbgwJQAR, Raymond Ebanks
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
⏱️
Labor Added Jan 27, 11:33 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Raymond Ebanks Jan 27, 11:42 PM
From: Scheduled
To: Completed
Duration in Previous: 10h 30m
🏁
Status: Closed by Raymond Ebanks Jan 28, 7:31 PM
From: Completed
To: Closed
Duration in Previous: 19h 48m
⚠️ 6.6 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 11:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 16h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 27, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03081128 Labor Open 0.75 $56.48 Jan 27, 11:33 PM

Details