Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322046 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 28, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Invoiced (Jan 29)
✓ SLA Met (2d early)
Dispatch 38.0d
Coordinators 0.7d
Field Work 0.0d
Incomplete 1.1d (excluded)
✓ SLA Met
Dispatch
38.0 days
Over SLA
Coordinators
0.7 days
Field Work
0.0 days
Incomplete (excluded from total)
1.1 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
39.4 days Total Age
⏱️
38.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 38.0 days stuck in "Entered"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
38.0d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
1.1d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322046
Type: Upgrade
Priority: PC
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 27, 1:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 12h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T14:00:00.000+0000
🔧
▶
3 Status: Tech On Site Jan 27, 7:18 PM
Status: Tech On Site → Labor Added → Status: Tech Off Site
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🚗
Status: Tech Off Site by Robert Lewis
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 2m, 0m
🏁
Status: Closed by Robert Lewis Jan 27, 7:30 PM
From: Completed
To: Closed
Duration in Previous: 8m
⚠️
Status: Incomplete by Mark Franks Jan 28, 1:20 PM
From: Closed
To: Incomplete
Duration in Previous: 17h 49m
🏁
Status: Closed by Robert Lewis Jan 28, 10:00 PM
From: Incomplete
To: Closed
Duration in Previous: 8h 40m
⏳ 2.2 business days
📄
Status: Ready to Bill by Diane Patton Jan 31, 1:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 27, 9:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03080754 Labor Open 0.75 $56.48 Jan 27, 7:20 PM

Details