Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322062 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 19, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Feb 19)
✓ SLA Met (70d early)
Dispatch 49.0d
Coordinators 2.5d
Field Work 0.1d
Incomplete 0.3d (excluded)
Billing 1.9d
✓ SLA Met
Dispatch
49.0 days
Over SLA
Coordinators
2.5 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
0.3 days
Billing
1.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)
📅
55.0 days Total Age
⏱️
49.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
54.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 49.0 days stuck in "Entered"
⏱️
Total Delay 54.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
2.5d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
7.0d / 1.0d SLA
WO Correction Needed
0.5d
Incomplete
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 DPatton - please add required pictures of SN's and return WO to close.

Missing pictures of Serial Numbers

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322062
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 11, 11:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 68d 10h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 12, 11:17 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Derick Velazquez Feb 12, 11:41 PM
From: Assigned
To: Completed
Duration in Previous: 1d 12h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:46 AM
From: Completed
To: Closed
Duration in Previous: 1h 5m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 5:03 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 16h
🏁
Status: Closed by Derick Velazquez Feb 17, 5:09 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6m
✏️
Status: WO Correction Needed by Diane Patton Feb 18, 2:50 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 40m
🏁
Status: Closed by Derick Velazquez Feb 18, 6:17 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 27m
✏️
Status: WO Correction Needed by Diane Patton Feb 19, 11:01 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 16h 44m
⚠️
Status: Incomplete by Derick Velazquez Feb 19, 11:11 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 10m
🏁
Status: Closed by Derick Velazquez Feb 19, 1:19 PM
From: Incomplete
To: Closed
Duration in Previous: 2h 7m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (2)

Name Type Status Qty Amount Date
WL-03104334 Labor Open 0.75 $56.48 Feb 12, 11:17 PM
WL-03104348 Labor Open 1 $0.00 Feb 12, 11:20 PM

Details