Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (50 biz days early)
🕐 Clock stopped: Invoiced (Feb 19, 2026)
45d
▶ Clock Running
Status: Created
Dec 5 → Feb 11, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Closed
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 5, 2025
Invoiced: Feb 19, 2026
Show SLA Clock Detail (10 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 11 |
Created |
▶ Running
|
45 |
45 |
| Feb 11 → Feb 13 |
Assigned |
▶ Running
|
2 |
47 |
| Feb 13 → Feb 13 |
Completed |
▶ Running
|
0 |
47 |
| Feb 13 → Feb 17 |
Closed |
▶ Running
|
1 |
48 |
| Feb 17 → Feb 17 |
WO Correction Needed |
▶ Running
|
0 |
48 |
| Feb 17 → Feb 18 |
Closed |
▶ Running
|
1 |
49 |
| Feb 18 → Feb 18 |
WO Correction Needed |
▶ Running
|
0 |
49 |
| Feb 18 → Feb 19 |
Closed |
▶ Running
|
1 |
50 |
| Feb 19 → Feb 19 |
WO Correction Needed |
▶ Running
|
0 |
50 |
| Feb 19 → Feb 19 |
Incomplete |
▶ Running
|
0 |
50 |
Incomplete
0.3d (excluded)
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
2.5 days
Over SLA
Incomplete (excluded from total)
0.3 days
Billing
1.9 days
Over SLA
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Feb 19, 2026 (70 days early)
⏱️
46.0d in Entered
Longest Stage
🔄
12 transitions
Status Changes
⚠️
50.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
46.0 days stuck in "Entered"
⏱️
Total Delay
50.0 business days over SLA thresholds
SLA vs Actual Time by Status
Completed
0.1d
/ 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
1.4d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/18/26 DPatton - please add required pictures of SN's and return WO to close.
Missing pictures of Serial Numbers
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
JPG
nosecone4921
Feb 18, 2026
PDF
GCX_EVO_Series_Medical_Carts_Checklist_Output__2/19/2026 1:17 PM.pdf
Feb 19, 2026
Timeline
📋
Work Order:
WO-01322062
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
68d 10h
⏱️
⏱️
Type:
Labor
Status:
Open
Qty:
1
✔️
From:
Assigned
To:
Completed
Duration in Previous:
1d 12h
🏁
From:
Completed
To:
Closed
Duration in Previous:
1h 5m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
4d 16h
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
6m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
21h 40m
🏁
From:
WO Correction Needed
To:
Closed
Duration in Previous:
3h 27m
✏️
From:
Closed
To:
WO Correction Needed
Duration in Previous:
16h 44m
⚠️
From:
WO Correction Needed
To:
Incomplete
Duration in Previous:
10m
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
2h 7m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 2h
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
3d 0h, 0m
🧾
Invoice Number:
SM-254695
Bottlenecks
Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
ℹ️ Work Order Details
Technician
Derick Velazquez
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03104334 |
Labor |
Open |
0.75 |
$56.48 |
Feb 12, 11:17 PM |
| WL-03104348 |
Labor |
Open |
1 |
$0.00 |
Feb 12, 11:20 PM |