Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322065 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 1, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (33d early)
Dispatch 33.0d
Coordinators 4.6d
Billing 9.7d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
4.6 days
Over SLA
Billing
9.7 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 2, 2026 (26 days early)
📅
41.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
45.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 45.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Closed
7.3d / 1.0d SLA
WO Correction Needed
0.6d
Billing Review
8.1d / 2.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10/26 DPatton - JC# is the same

2/2/26 DPatton - are we charging for wait time?

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322065
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 20, 2:26 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 13h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T17:00:00.000+0000
⏳ 4.0 business days
⏱️
6x Labor Added Jan 26, 12:16 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 5.5, 0.75, 82, 1
💵
▶
2 Expenses Added Jan 26, 5:38 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 15h, 0m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 31, 12:15 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 6h
⏳ 0.0 business days
✔️
Status: Completed by Horace Barnes Feb 1, 7:21 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 7h, 0m
💵
Status: Billing Review by Diane Patton Feb 2, 6:12 PM
From: Closed
To: Billing Review
Duration in Previous: 22h 51m
⚠️ 8.7 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:20 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 9d 18h
🏁
Status: Closed by Horace Barnes Feb 12, 4:41 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 21m
📄
Status: Ready to Bill by Diane Patton Feb 13, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 36m
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 12.8 business days
🧾
Invoice Created Mar 3, 7:55 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 8.1 business days (threshold: 2.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 20, 12:00 PM
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (7)

Name Type Status Qty Amount Date
WL-03078616 Labor Open 2 $0.00 Jan 26, 12:16 AM
WL-03078617 Labor Open 5.5 $0.00 Jan 26, 12:16 AM
WL-03078618 Labor Open 0.75 $56.48 Jan 26, 12:16 AM
WL-03078619 Travel Open 82 $0.00 Jan 26, 12:16 AM
WL-03078620 Travel Open 82 $0.00 Jan 26, 12:16 AM
WL-03078621 Expenses Open 1 $0.00 Jan 26, 12:16 AM
WL-03078693 Expenses Open 1 $0.00 Jan 26, 5:38 AM

Details