Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322069 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 11, 2026

✅ Completed

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 11)

✓ SLA Met (78d early)

Dispatch 49.0d

Coordinators 0.7d

Billing 0.2d

✓ SLA Met

Dispatch
49.0 days
Over SLA

Coordinators
0.7 days
Over SLA

Billing
0.2 days

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 11, 2026 (78 days early)

📅

49.0 days Total Age

⏱️

49.0d in Entered Longest Stage

🔄

5 transitions Status Changes

⚠️

49.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 49.0 days stuck in "Entered"

⏱️

Total Delay 49.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

49.0d / 0.5d SLA

Assigned

0.7d / 0.5d SLA

Closed

2.1d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        02/11/2026 LIser- Replaced and configured new nosecone.                    

🔍 Technician Findings

                        02/11/2026 LIser- Nosecone upgrade needed.                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322069

Type: Upgrade

Priority: PC

🚨 49.0 business days

👷

▶

2 Technician Assigned Feb 11, 12:37 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 68d 11h

⏱️

Labor Added Feb 11, 6:10 PM

Type: Labor

Status: Open

Qty: 0.75

✔️

Status: Completed by Luis Iser Feb 11, 6:19 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 5h 41m, 0m

⏳ 2.7 business days

📄

Status: Ready to Bill by Diane Patton Feb 13, 4:17 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 21h

📨

▶

2 Status: Invoice Pending Feb 13, 5:41 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🚨 39.8 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-254032

Bottlenecks

Entered

Duration: 49.0 business days (threshold: 4.0 business hours)

Exceeded by 48.5 business days

Assigned

Duration: 5.7 business hours (threshold: 4.0 business hours)

Exceeded by 1.7 business hours

Closed

Duration: 2.1 business days (threshold: 1.0 business days)

Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Luis Iser

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254032

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03101779	Labor	Open	0.75	$56.48	Feb 11, 6:10 PM