Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322077 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (50 biz days early)
Active: 50 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
45d
▶ Clock Running
Status: Created
Dec 5 → Feb 11, 2026
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 11 → Feb 13, 2026
2 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 5, 2025 Invoiced: Feb 19, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 11 Created ▶ Running 45 45
Feb 11 → Feb 13 Assigned ▶ Running 2 47
Feb 13 → Feb 13 Completed ▶ Running 0 47
Feb 13 → Feb 17 Closed ▶ Running 1 48
Feb 17 → Feb 17 WO Correction Needed ▶ Running 0 48
Feb 17 → Feb 19 Incomplete ▶ Running 2 50
Dispatch 46.0d
Coordinators 2.3d
Field Work 0.1d
Incomplete 2.2d (excluded)
Billing 3.1d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
2.3 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
2.2 days
Billing
3.1 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)
📅
51.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
62.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 62.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
2.3d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
17.5d / 1.0d SLA
WO Correction Needed
1.1d
Incomplete
2.2d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 Ycampos - Placing in RTB, per Mark Hermes we should bill flat rate and no downtime for now.

3/5/26 Ycampos - WO has Downtime. Placing in BR for now until approval is given to bill for downtime.

**WO has Wait TIme**

Missing pictures of Serial Numbers

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322077
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 11, 1:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 68d 12h
⏳ 2.0 business days
⏱️
▶
2 3x Labor Added Feb 12, 11:59 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 1d 10h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:42 AM
From: Completed
To: Closed
Duration in Previous: 38m
⏳ 2.0 business days
✏️
▶
2 Status: WO Correction Needed Feb 17, 5:04 PM
Status: WO Correction Needed → Status: Incomplete
⚠️
Status: Incomplete by Derick Velazquez
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4m
⏳ 2.9 business days
🏁
Status: Closed by Derick Velazquez Feb 19, 10:50 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 17h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:33 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 7h
🏁
Status: Closed by Derick Velazquez Feb 25, 7:24 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 12h 51m
🚨 11.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 11, 11:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14d 15h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 18h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-256547

Work Details (3)

Name Type Status Qty Amount Date
WL-03104408 Labor Open 1 $0.00 Feb 12, 11:59 PM
WL-03104409 Labor Open 0.5 $0.00 Feb 12, 11:59 PM
WL-03104410 Labor Open 0.75 $56.48 Feb 12, 11:59 PM

Details