Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322078 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 8)
✓ SLA Met (81d early)
Dispatch 46.0d
Coordinators 1.0d
Field Work 4.0d
Billing 0.2d
✓ SLA Met
Dispatch
46.0 days
Over SLA
Coordinators
1.0 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
0.2 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
50.0 days Total Age
⏱️
46.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
49.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 46.0 days stuck in "Entered"
⏱️
Total Delay 49.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
46.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
4.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322078
Type: Upgrade
Priority: PC
🚨 46.0 business days
👷
▶
2 Technician Assigned Feb 6, 9:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 63d 8h
⏳ 1.0 business days
⏱️
Labor Added Feb 8, 4:45 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 8, 5:02 PM
From: Assigned
To: Completed
Duration in Previous: 2d 7h
⏳ 4.0 business days
🏁
Status: Closed by Derick Velazquez Feb 12, 11:29 AM
From: Completed
To: Closed
Duration in Previous: 3d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03096968 Labor Open 0.75 $56.48 Feb 8, 4:45 PM

Details