Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322094 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 19, 2026

🔴 Behind
PC Per client agreement
Target: Jun 30, 2026
33 biz days left
Dispatch 48.0d
Coordinators 3.8d
Field Work 0.1d
Incomplete 0.1d (excluded)
Billing 9.9d
On Track
Dispatch
48.0 days
Over SLA
Coordinators
3.8 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
0.1 days
Billing
9.9 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
55.0 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
18 transitions Status Changes
⚠️
88.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 88.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
3.8d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
40.3d / 1.0d SLA
WO Correction Needed
1.9d
Incomplete
0.1d
Billing Review
8.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/16/26 Ycampos - Placing WO in Incomplete per Fady.

4/10/26 DP - Still incorrect. (Duplicate JC133814 also on WO 1350779) Moving WO to Billing Review)

3/5/26 Ycampos - Duplicate Cart SN JC133814 same as WO 1350779, confirm which WO has the correct cart number and remove from the other. Speak with your supervisor if you have questions, dont just place back in Closed without making changes.

2/19/26 DPatton - Cart SN JC133814 same as WO 1350779 (incorrrect picture attached on one of the WO's)

2/18/26 DPatton - JC133814 (duplicate) same as WO 1350779. Please attach pictures for verification.



JC133814


Missing pictures of Serial Numbers / Error dispatch to wrong tech



3/5/2026 Have dispatcher correct the serial number on the cart

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322094
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Status: Assigned Feb 10, 9:49 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: a0h8Y00000JjDuKQAV, Robert Lewis
🆕
▶
2 Status: Entered Feb 10, 11:22 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 12, 11:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 2d 12h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:38 AM
From: Completed
To: Closed
Duration in Previous: 33m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 5:05 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 16h
🏁
Status: Closed by Derick Velazquez Feb 17, 5:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6m
✏️
Status: WO Correction Needed by Diane Patton Feb 18, 2:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 29m
🏁
Status: Closed by Derick Velazquez Feb 18, 6:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 30m
✏️
Status: WO Correction Needed by Diane Patton Feb 19, 10:40 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 16h 27m
⚠️
Status: Incomplete by Derick Velazquez Feb 19, 11:12 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 31m
🏁
Status: Closed by Derick Velazquez Feb 19, 12:02 PM
From: Incomplete
To: Closed
Duration in Previous: 50m
💵
Status: Billing Review by Diane Patton Feb 20, 9:50 AM
From: Closed
To: Billing Review
Duration in Previous: 21h 47m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 7:01 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 4d 9h
🏁
Status: Closed by Derick Velazquez Feb 25, 1:16 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 14m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 8:11 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 18h
🏁
Status: Closed by Derick Velazquez Mar 6, 1:08 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 57m
🚨 26.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:17 PM
From: Closed
To: Billing Review
Duration in Previous: 35d 10h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 2:48 PM
From: Billing Review
To: Incomplete
Duration in Previous: 6d 2h

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03104412 Labor Open 0.75 $56.48 Feb 12, 11:59 PM

Details