Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322094 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (29 biz days early)
Active: 112 biz days
🕐 Clock stopped: Invoiced (May 18, 2026)
44d
▶ Clock Running
Status: Created
Dec 5 → Feb 10, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Entered
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Closed
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Closed
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 20 → Feb 25, 2026
3 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Feb 25 → Mar 6, 2026
7 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 61 of ? biz days used
25d
▶ Clock Running
Status: Closed
Mar 6 → Apr 10, 2026
25 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 16, 2026
4 business days (counted)
Running total: 90 of ? biz days used
22d
▶ Clock Running
Status: Incomplete
Apr 16 → May 18, 2026
22 business days (counted)
Running total: 112 of ? biz days used
Created: Dec 5, 2025 Invoiced: May 18, 2026
Show SLA Clock Detail (20 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 10 Created ▶ Running 44 44
Feb 10 → Feb 10 Assigned ▶ Running 0 44
Feb 10 → Feb 10 Entered ▶ Running 0 44
Feb 10 → Feb 13 Assigned ▶ Running 3 47
Feb 13 → Feb 13 Completed ▶ Running 0 47
Feb 13 → Feb 17 Closed ▶ Running 1 48
Feb 17 → Feb 17 WO Correction Needed ▶ Running 0 48
Feb 17 → Feb 18 Closed ▶ Running 1 49
Feb 18 → Feb 18 WO Correction Needed ▶ Running 0 49
Feb 18 → Feb 19 Closed ▶ Running 1 50
Feb 19 → Feb 19 WO Correction Needed ▶ Running 0 50
Feb 19 → Feb 19 Incomplete ▶ Running 0 50
Feb 19 → Feb 20 Closed ▶ Running 1 51
Feb 20 → Feb 25 Billing Review ▶ Running 3 54
Feb 25 → Feb 25 WO Correction Needed ▶ Running 0 54
Feb 25 → Mar 6 Closed ▶ Running 7 61
Mar 6 → Mar 6 WO Correction Needed ▶ Running 0 61
Mar 6 → Apr 10 Closed ▶ Running 25 86
Apr 10 → Apr 16 Billing Review ▶ Running 4 90
Apr 16 → May 18 Incomplete ▶ Running 22 112
Dispatch 45.0d
Coordinators 3.8d
Field Work 0.1d
Incomplete 22.8d (excluded)
Billing 9.9d
✓ SLA Met
Dispatch
45.0 days
Over SLA
Coordinators
3.8 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
22.8 days
Billing
9.9 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: May 18, 2026 (43 days early)
📅
113.0 days Total Age
⏱️
45.0d in Entered Longest Stage
🔄
20 transitions Status Changes
⚠️
97.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 45.0 days stuck in "Entered"
⏱️
Total Delay 97.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.0d / 0.5d SLA
Assigned
3.8d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
53.1d / 1.0d SLA
WO Correction Needed
1.9d
Incomplete
22.8d
Billing Review
8.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/5/26 DPatton - SAME AS WO 1350779 - Updated WDL to Configuration since this is a duplicate SN & WO and was told to cancel wo. Billing at $0.00


5/18/26 Dvelazquez Duplicate Cart, Dispatch created 2 WOs with the same sn. This WO needs to be canceled removed.


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322094
Type: Upgrade
Priority: PC
🚨 45.0 business days
👷
▶
2 Technician Assigned Feb 10, 9:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 8h
🆕
▶
2 Status: Entered Feb 10, 11:22 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 12, 11:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 2d 12h
🏁
Status: Closed by Derick Velazquez Feb 13, 12:38 AM
From: Completed
To: Closed
Duration in Previous: 33m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 5:05 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 4d 16h
🏁
Status: Closed by Derick Velazquez Feb 17, 5:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6m
✏️
Status: WO Correction Needed by Diane Patton Feb 18, 2:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 29m
🏁
Status: Closed by Derick Velazquez Feb 18, 6:13 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 30m
✏️
Status: WO Correction Needed by Diane Patton Feb 19, 10:40 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 16h 27m
⚠️
Status: Incomplete by Derick Velazquez Feb 19, 11:12 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 31m
🏁
Status: Closed by Derick Velazquez Feb 19, 12:02 PM
From: Incomplete
To: Closed
Duration in Previous: 50m
💵
Status: Billing Review by Diane Patton Feb 20, 9:50 AM
From: Closed
To: Billing Review
Duration in Previous: 21h 47m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 7:01 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 4d 9h
🏁
Status: Closed by Derick Velazquez Feb 25, 1:16 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 14m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 8:11 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 18h
🏁
Status: Closed by Derick Velazquez Mar 6, 1:08 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 57m
🚨 26.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:17 PM
From: Closed
To: Billing Review
Duration in Previous: 35d 10h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 2:48 PM
From: Billing Review
To: Incomplete
Duration in Previous: 6d 2h
🚨 23.0 business days
🏁
Status: Closed by Derick Velazquez May 18, 1:43 PM
From: Incomplete
To: Closed
Duration in Previous: 31d 22h
🚨 14.0 business days
📄
▶
2 Status: Ready to Bill Jun 5, 5:31 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-264138

Bottlenecks

Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Billing Review
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 13.8 business days (threshold: 1.0 business days)
Exceeded by 12.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-264138

Work Details (1)

Name Type Status Qty Amount Date
WL-03104412 Labor Open 0.75 $0.00 Feb 12, 11:59 PM

Details