Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322095 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (76d early)
Dispatch 48.0d
Coordinators 3.6d
Field Work 1.0d
Billing 2.2d
✓ SLA Met
Dispatch
48.0 days
Over SLA
Coordinators
3.6 days
Over SLA
Field Work
1.0 days
Billing
2.2 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 14, 2026 (75 days early)
📅
51.0 days Total Age
⏱️
48.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
62.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 48.0 days stuck in "Entered"
⏱️
Total Delay 62.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
48.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
15.2d / 1.0d SLA
WO Correction Needed
1.3d
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/5/26 Uploaded Nosecone photo


3/5/26 DPatton - missing phot of SN. Reminder to double-check the checklist SN's match the pics.

2/24/26 DPatton - missing SN pictures. Reminder to double-check the checklist SN's match the pics.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322095
Type: Upgrade
Priority: PC
🚨 48.0 business days
👷
▶
2 Technician Assigned Feb 10, 11:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 10h
⏳ 3.0 business days
⏱️
▶
2 Labor Added Feb 13, 12:00 AM
Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Assigned
To: Completed
Duration in Previous: 2d 12h
🏁
Status: Closed by Derick Velazquez Feb 13, 10:59 PM
From: Completed
To: Closed
Duration in Previous: 22h 54m
⚠️ 7.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:02 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 19h
🏁
Status: Closed by Derick Velazquez Feb 25, 1:11 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 8m
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:01 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 12h
🏁
Status: Closed by Derick Velazquez Mar 5, 5:39 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 37m
📄
Status: Ready to Bill by Diane Patton Mar 6, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 24m
📨
▶
2 Status: Invoice Pending Mar 6, 7:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 24.5 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255917

Bottlenecks

Entered
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-255917

Work Details (1)

Name Type Status Qty Amount Date
WL-03104413 Labor Open 0.75 $56.48 Feb 13, 12:00 AM

Details