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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322139 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jun 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (10 biz days early)
Active: 131 biz days
🕐 Clock stopped: Invoiced (Jun 15, 2026)
43d
▶ Clock Running
Status: Created
Dec 5 → Feb 9, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 13, 2026
4 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Closed
Feb 14 → Feb 24, 2026
6 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Closed
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 61 of ? biz days used
25d
▶ Clock Running
Status: Closed
Mar 6 → Apr 10, 2026
25 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 16, 2026
4 business days (counted)
Running total: 90 of ? biz days used
26d
▶ Clock Running
Status: Incomplete
Apr 16 → May 22, 2026
26 business days (counted)
Running total: 116 of ? biz days used
15d
▶ Clock Running
Status: Closed
May 22 → Jun 15, 2026
15 business days (counted)
Running total: 131 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 131 of ? biz days used
▶ Clock Running
Status: Incomplete
Jun 15 → Jun 15, 2026
0 business days (counted)
Running total: 131 of ? biz days used
Created: Dec 5, 2025 Invoiced: Jun 15, 2026
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 9 Created ▶ Running 43 43
Feb 9 → Feb 13 Assigned ▶ Running 4 47
Feb 13 → Feb 14 Completed ▶ Running 0 47
Feb 14 → Feb 24 Closed ▶ Running 6 53
Feb 24 → Feb 25 WO Correction Needed ▶ Running 1 54
Feb 25 → Mar 5 Closed ▶ Running 6 60
Mar 5 → Mar 5 Incomplete ▶ Running 0 60
Mar 5 → Mar 5 Closed ▶ Running 0 60
Mar 5 → Mar 6 WO Correction Needed ▶ Running 1 61
Mar 6 → Mar 6 Incomplete ▶ Running 0 61
Mar 6 → Apr 10 Closed ▶ Running 25 86
Apr 10 → Apr 16 Billing Review ▶ Running 4 90
Apr 16 → May 22 Incomplete ▶ Running 26 116
May 22 → Jun 15 Closed ▶ Running 15 131
Jun 15 → Jun 15 WO Correction Needed ▶ Running 0 131
Jun 15 → Jun 15 Incomplete ▶ Running 0 131
Dispatch 44.0d
Coordinators 4.6d
Field Work 1.0d
Incomplete 27.2d (excluded)
Billing 13.0d
✓ SLA Met
Dispatch
44.0 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
27.2 days
Billing
13.0 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Jun 15, 2026 (15 days early)
📅
132.0 days Total Age
⏱️
44.0d in Entered Longest Stage
🔄
19 transitions Status Changes
⚠️
103.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 44.0 days stuck in "Entered"
⏱️
Total Delay 103.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
44.0d / 0.5d SLA
Assigned
4.6d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
56.1d / 1.0d SLA
WO Correction Needed
2.8d
Incomplete
27.2d
Billing Review
5.0d / 2.0d SLA
Ready to Bill
2.2d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/15/26 Dvelazquez I attached both cart/nosecone photos



3/5/826 DPattom - missing photo of SN (nosecone)

This WO originally belong to Horace, but we had to switch due to dispatcher error. I do not have photo of SN

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322139
Type: Upgrade
Priority: PC
🚨 44.0 business days
👷
▶
2 Technician Assigned Feb 9, 11:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 66d 10h
⏳ 4.0 business days
👷
Technician Assigned by Angela Roosa Feb 12, 11:09 AM
Technician: Derick Velazquez
⏱️
Labor Added Feb 13, 12:00 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 13, 12:05 AM
From: Assigned
To: Completed
Duration in Previous: 3d 12h
🏁
Status: Closed by Derick Velazquez Feb 13, 11:19 PM
From: Completed
To: Closed
Duration in Previous: 23h 14m
⚠️ 6.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:02 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 18h
🏁
Status: Closed by Derick Velazquez Feb 25, 1:04 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 2m
⚠️ 7.0 business days
⚠️
Status: Incomplete by Fady Messak Mar 5, 12:11 PM
From: Closed
To: Incomplete
Duration in Previous: 8d 11h
🏁
Status: Closed by Derick Velazquez Mar 5, 2:08 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 56m
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:21 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 12m
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 9:23 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 19h 2m
🏁
Status: Closed by Derick Velazquez Mar 6, 11:43 AM
From: Incomplete
To: Closed
Duration in Previous: 2h 20m
🚨 26.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:05 PM
From: Closed
To: Billing Review
Duration in Previous: 34d 23h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 2:44 PM
From: Billing Review
To: Incomplete
Duration in Previous: 6d 2h
🚨 27.0 business days
🏁
Status: Closed by Derick Velazquez May 22, 12:45 PM
From: Incomplete
To: Closed
Duration in Previous: 35d 22h
🚨 16.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Jun 15, 3:07 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 24d 2h
⚠️
Status: Incomplete by Derick Velazquez Jun 15, 5:34 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 2h 27m
🏁
Status: Closed by Derick Velazquez Jun 15, 5:45 PM
From: Incomplete
To: Closed
Duration in Previous: 10m
⏳ 1.8 business days
📄
Status: Ready to Bill by Diane Patton Jun 16, 6:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 2.7 business days
📨
Status: Invoice Pending by Timothy Amburgey Jun 19, 3:40 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 21h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Jun 24, 1:08 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 21h

Bottlenecks

Entered
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 25.9 business days (threshold: 1.0 business days)
Exceeded by 24.9 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 15.9 business days (threshold: 1.0 business days)
Exceeded by 14.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-265242

Work Details (1)

Name Type Status Qty Amount Date
WL-03104414 Labor Open 0.75 $56.48 Feb 13, 12:00 AM

Details