Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322139 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 6, 2026

🔴 Behind
PC Per client agreement
Target: Jun 30, 2026
33 biz days left
Dispatch 47.0d
Coordinators 4.6d
Field Work 1.0d
Incomplete 0.5d (excluded)
Billing 7.5d
On Track
Dispatch
47.0 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
0.5 days
Billing
7.5 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
66.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
90.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 90.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
4.6d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
39.9d / 1.0d SLA
WO Correction Needed
2.5d
Incomplete
0.5d
Billing Review
5.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/16/26 Ycampos - Placing WO in Incomplete per Fady.

4/10/26 DP - no pics attached (only checklist) see tech note below. JC32508 shows duplicate. (See notes on WO 1322141 has the correct attachment)

3/6/26 I do not have photos for this WO. it belongs to Horace Barnes. Despatcher error



3/5/826 DPattom - missing photo of SN (nosecone)

This WO originally belong to Horace, but we had to switch due to dispatcher error. I do not have photo of SN

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322139
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 9, 11:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 66d 10h
⏳ 4.0 business days
👷
Technician Assigned by Angela Roosa Feb 12, 11:09 AM
Technician: a0hVU0000013PEDYA2, Derick Velazquez
⏱️
Labor Added Feb 13, 12:00 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 13, 12:05 AM
From: Assigned
To: Completed
Duration in Previous: 3d 12h
🏁
Status: Closed by Derick Velazquez Feb 13, 11:19 PM
From: Completed
To: Closed
Duration in Previous: 23h 14m
⚠️ 7.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:02 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 18h
🏁
Status: Closed by Derick Velazquez Feb 25, 1:04 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 7h 2m
⚠️ 7.0 business days
⚠️
Status: Incomplete by Fady Messak Mar 5, 12:11 PM
From: Closed
To: Incomplete
Duration in Previous: 8d 11h
🏁
Status: Closed by Derick Velazquez Mar 5, 2:08 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 56m
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:21 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 12m
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 9:23 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 19h 2m
🏁
Status: Closed by Derick Velazquez Mar 6, 11:43 AM
From: Incomplete
To: Closed
Duration in Previous: 2h 20m
🚨 26.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:05 PM
From: Closed
To: Billing Review
Duration in Previous: 34d 23h
⚠️ 5.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 16, 2:44 PM
From: Billing Review
To: Incomplete
Duration in Previous: 6d 2h

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 25.9 business days (threshold: 1.0 business days)
Exceeded by 24.9 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03104414 Labor Open 0.75 $56.48 Feb 13, 12:00 AM

Details