Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322213 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Feb 5)
✓ SLA Met (84d early)
Dispatch 43.0d
Coordinators 0.6d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.1d
✓ SLA Met
Dispatch
43.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.1 days
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 5, 2026 (84 days early)
📅
45.0 days Total Age
⏱️
43.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 43.0 days stuck in "Entered"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
43.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322213
Type: Upgrade
Priority: PC
🚨 43.0 business days
👷
▶
2 Technician Assigned Feb 3, 1:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 60d 12h
🔧
▶
3 Status: Tech On Site Feb 3, 6:27 PM
Status: Tech On Site → Status: Completed → Labor Added
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 1m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Robert Lewis Feb 3, 6:35 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.7 business days
⚠️
Status: Incomplete by Mark Franks Feb 5, 11:48 AM
From: Closed
To: Incomplete
Duration in Previous: 1d 17h
🏁
Status: Closed by Robert Lewis Feb 5, 11:56 AM
From: Incomplete
To: Closed
Duration in Previous: 7m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 43.0 business days (threshold: 4.0 business hours)
Exceeded by 42.5 business days
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03090082 Labor Open 0.75 $56.48 Feb 3, 6:29 PM

Details