Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322277 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 17, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 18)
✓ SLA Met (71d early)
Dispatch 53.0d
Coordinators 1.0d
Field Work 0.1d
Billing 49.0d
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
1.0 days
Over SLA
Field Work
0.1 days
Billing
49.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)
📅
53.3 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
103.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 103.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
1.0d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Billing Review
44.0d / 2.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 DPatton - WO has wait time. All attachments are correct.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322277
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 17, 12:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 74d 11h
⏱️
▶
2 4x Labor Added Feb 17, 8:17 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Assigned
To: Completed
Duration in Previous: 8h 14m
🏁
Status: Closed by Horace Barnes Feb 17, 9:13 PM
From: Completed
To: Closed
Duration in Previous: 51m
⚠️ 5.3 business days
💵
Status: Billing Review by Diane Patton Feb 24, 7:15 PM
From: Closed
To: Billing Review
Duration in Previous: 6d 22h
🚨 44.6 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 10:43 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 61d 14h
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260864
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 44.0 business days (threshold: 2.0 business days)
Exceeded by 42.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-260864

Work Details (4)

Name Type Status Qty Amount Date
WL-03109489 Labor Open 2.25 $0.00 Feb 17, 8:17 PM
WL-03109490 Labor Open 1 $0.00 Feb 17, 8:17 PM
WL-03109491 Labor Open 0.75 $56.48 Feb 17, 8:17 PM
WL-03109492 Travel Open 82 $0.00 Feb 17, 8:17 PM

Details