Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322277 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 17, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (51 biz days early)

Active: 49 biz days

🕐 Clock stopped: Completed (Feb 18, 2026)

48d

▶ Clock Running

Status: Created

Dec 5 → Feb 17, 2026

48 business days (counted)

Running total: 48 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 17 → Feb 18, 2026

1 business day (counted)

Running total: 49 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 18, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 17	Created	▶ Running	48	48
Feb 17 → Feb 18	Assigned	▶ Running	1	49

Dispatch 49.0d

Coordinators 1.0d

Field Work 0.1d

Billing 49.0d

✓ SLA Met

Dispatch
49.0 days
Over SLA

Coordinators
1.0 days
Over SLA

Field Work
0.1 days

Billing
49.0 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 18, 2026 (71 days early)

📅

49.3 days Total Age

⏱️

49.0d in Entered Longest Stage

🔄

7 transitions Status Changes

⚠️

99.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 252 days old

🚨

Primary Delay 49.0 days stuck in "Entered"

⏱️

Total Delay 99.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

49.0d / 0.5d SLA

Assigned

1.0d / 0.5d SLA

Completed

0.1d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Billing Review

44.0d / 2.0d SLA

Ready to Bill

5.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 DPatton - WO has wait time.  All attachments are correct. 

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322277

Type: Upgrade

Priority: PC

🚨 49.0 business days

👷

▶

2 Technician Assigned Feb 17, 12:08 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 74d 11h

⏱️

▶

2 4x Labor Added Feb 17, 8:17 PM

4x Labor Added → Status: Completed

✔️

Status: Completed by Horace Barnes

From: Assigned

To: Completed

Duration in Previous: 8h 14m

🏁

Status: Closed by Horace Barnes Feb 17, 9:13 PM

From: Completed

To: Closed

Duration in Previous: 51m

⚠️ 5.3 business days

💵

Status: Billing Review by Diane Patton Feb 24, 7:15 PM

From: Closed

To: Billing Review

Duration in Previous: 6d 22h

🚨 44.6 business days

📄

Status: Ready to Bill by Diane Patton Apr 27, 10:43 AM

From: Billing Review

To: Ready to Bill

Duration in Previous: 61d 14h

⚠️ 5.0 business days

📨

▶

3 Status: Invoice Pending May 1, 6:54 PM

Status: Invoice Pending → Invoice Created → Status: Invoiced

🧾

Invoice Created

Invoice Number: SM-260864

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

Bottlenecks

Entered

Duration: 49.0 business days (threshold: 4.0 business hours)

Exceeded by 48.5 business days

Assigned

Duration: 1.0 business days (threshold: 4.0 business hours)

Exceeded by 4.2 business hours

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Billing Review

Duration: 44.0 business days (threshold: 2.0 business days)

Exceeded by 42.0 business days

Ready to Bill

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Horace Barnes

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-260864

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03109489	Labor	Open	2.25	$0.00	Feb 17, 8:17 PM
WL-03109490	Labor	Open	1	$0.00	Feb 17, 8:17 PM
WL-03109491	Labor	Open	0.75	$56.48	Feb 17, 8:17 PM
WL-03109492	Travel	Open	82	$0.00	Feb 17, 8:17 PM