Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322278 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (5d early)
Dispatch 33.0d
Coordinators 4.4d
Billing 10.7d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
4.4 days
Over SLA
Billing
10.7 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
37.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
51.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 51.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
13.3d / 1.0d SLA
Billing Review
4.5d / 2.0d SLA
WO Correction Needed
1.6d
Ready to Bill
4.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 DPatton - This WO has all correct attachments. It is showing "Duplicate" on the Report - WO 1321862 was the duplicate and was Invoiced :(



Missing checklist

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322278
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
4 Technician Assigned Jan 20, 3:55 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 46d 14h
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-20T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
3x Labor Added Jan 26, 8:07 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Jan 26, 8:38 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 16h, 0m
🚨 10.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:11 PM
From: Closed
To: Billing Review
Duration in Previous: 11d 6h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:02 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
🏁
Status: Closed by Horace Barnes Feb 12, 4:31 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 28m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 9:56 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 25m
⏳ 1.0 business days
🏁
Status: Closed by Horace Barnes Feb 15, 5:34 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 7h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 1:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6d 2h, 0m
⚠️ 7.0 business days
🧾
Invoice Created Mar 3, 7:56 AM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Billing Review
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 20, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03078777 Labor Open 0.75 $56.48 Jan 26, 8:07 AM
WL-03078778 Travel Open 82 $0.00 Jan 26, 8:07 AM
WL-03078779 Travel Open 82 $0.00 Jan 26, 8:07 AM

Details