Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322284 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 1, 2026

⛔ Blocked
PC Per client agreement
Target: Jun 30, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (155d early)
Dispatch 33.0d
Coordinators 4.4d
Billing 18.9d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
4.4 days
Over SLA
Billing
18.9 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
41.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
18 transitions Status Changes
⚠️
51.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
WO Correction Needed • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 51.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
14.8d / 1.0d SLA
WO Correction Needed
5.3d
Billing Review
6.9d / 2.0d SLA
Ready to Bill
6.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/5/26 Ycampos - Duplicate Nosecone SN. has same SN as WO-01321883 Fady/Doug to decide how to proceed. Pictures and checklist are attached. update checklist if duplicate SN should be different.

3.4.26 Ycampos - Placed in Closed status for Fady and Doug to review and confirm if duplicate was for a second visit or just an incorrect SN.

2/23/26 DPatton - This WO has all correct attachments but tech forgot to update the checklist cart SN. It is showing "Duplicate" on the Report - WO 1321883 was the duplicate and was Invoiced :(


2/6/26 DPatton - JC#'s are the same on the checklist ( JC12551-5405-005069

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322284
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
4 Technician Assigned Jan 20, 3:55 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered
To: Assigned
Duration in Previous: 46d 14h
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-20T13:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Jan 26, 12:19 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Jan 26, 5:44 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 13h, 0m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 31, 12:37 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 6h
⏳ 0.0 business days
✔️
Status: Completed by Horace Barnes Feb 1, 7:22 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:06 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 19h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 11:58 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
🏁
Status: Closed by Horace Barnes Feb 12, 4:29 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 31m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 10:06 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 36m
🏁
Status: Closed by Horace Barnes Feb 13, 12:33 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 27m
💵
Status: Billing Review by Diane Patton Feb 13, 4:07 PM
From: Closed
To: Billing Review
Duration in Previous: 3h 34m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 5:20 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 4d 1h
⏳ 4.8 business days
💵
▶
2 Status: Billing Review Feb 23, 3:37 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Diane Patton
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3m
⚠️ 5.0 business days
🏁
Status: Closed by Horace Barnes Mar 1, 4:29 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 0h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 3, 11:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⏳ 2.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 4, 11:35 PM
From: Ready to Bill, Billing Review
To: Billing Review, Closed
Duration in Previous: 1d 12h, 0m
✏️
Status: WO Correction Needed by Yecenia Campos Mar 5, 4:42 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 6m

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Billing Review
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
WO Correction Needed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 20, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03078622 Labor Open 0.75 $56.48 Jan 26, 12:19 AM
WL-03078623 Travel Open 82 $0.00 Jan 26, 12:19 AM
WL-03078624 Travel Open 82 $0.00 Jan 26, 12:19 AM

Details