Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322310 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (48 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
51d
▶ Clock Running
Status: Created
Dec 5 → Feb 20, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 23, 2026
1 business day (counted)
Running total: 52 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 23, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 20 Created ▶ Running 51 51
Feb 20 → Feb 23 Assigned ▶ Running 1 52
Dispatch 52.0d
Coordinators 1.1d
Field Work 0.2d
Billing 1.6d
✓ SLA Met
Dispatch
52.0 days
Over SLA
Coordinators
1.1 days
Over SLA
Field Work
0.2 days
Billing
1.6 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
52.3 days Total Age
⏱️
52.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
64.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 52.0 days stuck in "Entered"
⏱️
Total Delay 64.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
52.0d / 0.5d SLA
Assigned
1.1d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
14.1d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/12/26 Ycampos - Placing WO in RTB to bill without pics.


Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322310
Type: Upgrade
Priority: PC
🚨 52.0 business days
👷
▶
2 Technician Assigned Feb 20, 10:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 77d 9h
⏳ 1.0 business days
⏱️
Labor Added Feb 22, 7:27 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 22, 7:35 PM
From: Assigned
To: Completed
Duration in Previous: 2d 8h
🏁
Status: Closed by Derick Velazquez Feb 22, 9:11 PM
From: Completed
To: Closed
Duration in Previous: 1h 36m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 5:59 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 20h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:07 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8m
🚨 10.7 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 12, 3:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 20h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 2h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 52.0 business days (threshold: 4.0 business hours)
Exceeded by 51.5 business days
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.6 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 10.1 business days (threshold: 1.0 business days)
Exceeded by 9.1 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03115670 Labor Open 0.75 $56.48 Feb 22, 7:27 PM

Details