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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322374 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Mar 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (39 biz days early)
Active: 61 biz days
🕐 Clock stopped: Invoiced (Mar 7, 2026)
44d
▶ Clock Running
Status: Created
Dec 5 → Feb 10, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 47 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 14 → Feb 24, 2026
6 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 54 of ? biz days used
6d
▶ Clock Running
Status: Closed
Feb 25 → Mar 5, 2026
6 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Incomplete
Mar 6 → Mar 7, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Dec 5, 2025 Invoiced: Mar 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 10 Created ▶ Running 44 44
Feb 10 → Feb 13 Assigned ▶ Running 3 47
Feb 13 → Feb 14 Completed ▶ Running 0 47
Feb 14 → Feb 24 Closed ▶ Running 6 53
Feb 24 → Feb 25 WO Correction Needed ▶ Running 1 54
Feb 25 → Mar 5 Closed ▶ Running 6 60
Mar 5 → Mar 6 WO Correction Needed ▶ Running 1 61
Mar 6 → Mar 7 Incomplete ▶ Running 0 61
Dispatch 45.0d
Coordinators 3.4d
Field Work 1.0d
Incomplete 1.0d (excluded)
Billing 4.2d
✓ SLA Met
Dispatch
45.0 days
Over SLA
Coordinators
3.4 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
1.0 days
Billing
4.2 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 7, 2026 (54 days early)
📅
62.0 days Total Age
⏱️
45.0d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
62.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 45.0 days stuck in "Entered"
⏱️
Total Delay 62.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
45.0d / 0.5d SLA
Assigned
3.4d / 0.5d SLA
Completed
1.0d / 1.0d SLA
Closed
16.5d / 1.0d SLA
WO Correction Needed
2.2d
Incomplete
1.0d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/11/26 Ycampos - Placing WO in RTB to bill without nosecone pic.


3/6/26 Unable to locate missing photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322374
Type: Upgrade
Priority: PC
🚨 45.0 business days
👷
▶
2 Technician Assigned Feb 10, 12:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 67d 11h
⏳ 3.0 business days
⏱️
Labor Added Feb 13, 12:00 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 13, 12:05 AM
From: Assigned
To: Completed
Duration in Previous: 2d 11h
🏁
Status: Closed by Derick Velazquez Feb 13, 11:19 PM
From: Completed
To: Closed
Duration in Previous: 23h 14m
⚠️ 6.1 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 24, 6:02 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 10d 18h
🏁
Status: Closed by Derick Velazquez Feb 24, 10:52 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 50m
⚠️ 7.1 business days
✏️
Status: WO Correction Needed by Diane Patton Mar 5, 2:14 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 8d 15h
⚠️
Status: Incomplete by Derick Velazquez Mar 6, 9:24 AM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 19h 9m
⏳ 1.0 business days
🏁
Status: Closed by Derick Velazquez Mar 7, 2:06 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 4h
⏳ 3.0 business days
📄
Status: Ready to Bill by Yecenia Campos Mar 12, 12:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 9h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 13, 5:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 17h
💰
Status: Invoiced by Diane Patton Mar 13, 6:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
🚨 19.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-256547

Bottlenecks

Entered
Duration: 45.0 business days (threshold: 4.0 business hours)
Exceeded by 44.5 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-256547

Work Details (1)

Name Type Status Qty Amount Date
WL-03104415 Labor Open 0.75 $56.48 Feb 13, 12:00 AM

Details