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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322379 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (50 biz days early)
Active: 50 biz days
🕐 Clock stopped: Invoiced (Feb 19, 2026)
41d
▶ Clock Running
Status: Created
Dec 5 → Feb 5, 2026
41 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 5 → Feb 9, 2026
2 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Completed
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Closed
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 13 → Feb 16, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Closed
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 5, 2025 Invoiced: Feb 19, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 5 Created ▶ Running 41 41
Feb 5 → Feb 9 Assigned ▶ Running 2 43
Feb 9 → Feb 10 Completed ▶ Running 1 44
Feb 10 → Feb 13 Closed ▶ Running 3 47
Feb 13 → Feb 13 Ready to Bill ▶ Running 0 47
Feb 13 → Feb 16 Billing Review ▶ Running 0 47
Feb 16 → Feb 17 WO Correction Needed ▶ Running 1 48
Feb 17 → Feb 18 Incomplete ▶ Running 1 49
Feb 18 → Feb 19 Closed ▶ Running 1 50
Feb 19 → Feb 19 WO Correction Needed ▶ Running 0 50
Feb 19 → Feb 19 Incomplete ▶ Running 0 50
Dispatch 42.0d
Coordinators 2.4d
Field Work 2.0d
Incomplete 1.1d (excluded)
Billing 5.2d
✓ SLA Met
Dispatch
42.0 days
Over SLA
Coordinators
2.4 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
1.1 days
Billing
5.2 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 19, 2026 (70 days early)
📅
51.0 days Total Age
⏱️
42.0d in Entered Longest Stage
🔄
15 transitions Status Changes
⚠️
52.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay 42.0 days stuck in "Entered"
⏱️
Total Delay 52.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
42.0d / 0.5d SLA
Assigned
2.4d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
WO Correction Needed
1.0d
Incomplete
1.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 DPatton - Attachments verified & correct. The other WO (Duplicate) was put in Corrections due to missing SN pics. This one is correct


This WO has the same SN (JC12549-5405-004875) as WO 1321825. Tech attached pictures of the SN's so wo 1321825 should be correct. Placing WO 1322379 in WOC.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322379
Type: Upgrade
Priority: PC
🚨 42.0 business days
👷
▶
2 Technician Assigned Feb 5, 9:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 62d 8h
⏳ 2.0 business days
⏱️
Labor Added Feb 8, 10:17 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Derick Velazquez Feb 8, 10:35 PM
From: Assigned
To: Completed
Duration in Previous: 3d 13h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 10, 4:53 PM
From: Completed
To: Closed
Duration in Previous: 1d 18h
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:46 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
💵
Status: Billing Review by Diane Patton Feb 13, 5:47 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 0m
⏳ 0.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 11:16 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 17h
⏳ 1.0 business days
⚠️
Status: Incomplete by Derick Velazquez Feb 17, 1:55 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1d 2h
🏁
Status: Closed by Derick Velazquez Feb 17, 8:45 PM
From: Incomplete
To: Closed
Duration in Previous: 6h 50m
⏳ 2.4 business days
✏️
▶
2 Status: WO Correction Needed Feb 19, 11:34 AM
Status: WO Correction Needed → Status: Incomplete
⚠️
Status: Incomplete by Derick Velazquez
From: WO Correction Needed
To: Incomplete
Duration in Previous: 1m
🏁
Status: Closed by Derick Velazquez Feb 19, 1:19 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 42m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Feb 24, 5:34 PM
Status: Ready to Bill → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.8 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 0h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🚨 29.7 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-255231

Work Details (1)

Name Type Status Qty Amount Date
WL-03097203 Labor Open 0.5 $56.48 Feb 8, 10:17 PM

Details