Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322380 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Apr 7, 2026

🔴 Behind
PC Per client agreement
Target: Jun 30, 2026
33 biz days left
Dispatch 36.0d
Coordinators 2.0d
Field Work 0.0d
Incomplete 23.9d (excluded)
Billing 17.2d
On Track
Dispatch
36.0 days
Over SLA
Coordinators
2.0 days
Field Work
0.0 days
Incomplete (excluded from total)
23.9 days
Billing
17.2 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
88.0 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
19 transitions Status Changes
⚠️
58.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 23, 2026
Visit 2 Apr 7, 2026

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 58.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
24.7d / 1.0d SLA
Billing Review
5.1d / 2.0d SLA
WO Correction Needed
9.1d
Ready to Bill
3.1d / 1.0d SLA
Incomplete
23.9d
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/17/26 Ycampos - Placing WO in Incomplete per Fady.

3.4.26 Ycampos - Placed in Closed status for Fady and Doug to review and confirm if duplicate was for a second visit or just an incorrect SN.

3/3/26 DPatton - This WO is showing duplicate (JC12549-5405-004985) but now has correct attachments. (Other WO 1320277 was invoiced 2/13)


2/17/26 DPatton - Please review SN attachments and remove the one that does belong. Add Cart# picture. Reminder to update checklist if needed.

**Two different SN's attached to WO** (please see pictures attached)

This WO has the same SN JC12549-5405-004986

as WO 1321365. Moved 1321365 to corrections as this one has pictures attached.

2/6/26 DPatton - missing checklist

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322380
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
3 Technician Assigned Jan 23, 9:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 49d 8h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 1.9 business days
🚗
2x Travel Added Jan 26, 6:54 AM
Type: Travel
Status: Open
Qty: 82
⏱️
Labor Added Jan 26, 8:11 AM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Horace Barnes Jan 26, 8:35 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 22h, 0m
🚨 10.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:05 PM
From: Closed
To: Billing Review
Duration in Previous: 11d 6h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 11:57 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
✔️
Status: Completed by Horace Barnes Feb 12, 4:25 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 4h 28m, 0m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 10:07 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 42m
🏁
Status: Closed by Horace Barnes Feb 13, 12:17 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 9m
📄
Status: Ready to Bill by Diane Patton Feb 13, 1:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 11m
💵
Status: Billing Review by Diane Patton Feb 13, 5:47 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4h 18m
⏳ 0.8 business days
🏁
Status: Closed by Horace Barnes Feb 15, 3:15 PM
From: Billing Review
To: Closed
Duration in Previous: 1d 21h
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Feb 17, 1:29 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 22h
✏️
Status: WO Correction Needed by Diane Patton Feb 17, 5:08 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3h 38m
⚠️ 8.9 business days
🏁
Status: Closed by Horace Barnes Mar 1, 4:55 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 11d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 3, 11:16 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⏳ 2.0 business days
💵
Status: Billing Review by Yecenia Campos Mar 4, 11:29 PM
From: Ready to Bill, Billing Review
To: Billing Review, Closed
Duration in Previous: 1d 12h, 0m
⚠️
Status: Incomplete by Fady Messak Mar 5, 12:09 PM
From: Closed
To: Incomplete
Duration in Previous: 12h 39m
🚨 24.0 business days
✔️
▶
2 Status: Completed Apr 7, 5:59 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Patrick Jean Apr 7, 6:07 PM
From: Completed
To: Closed
Duration in Previous: 7m
⚠️ 8.7 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 17, 8:46 PM
From: Closed
To: Incomplete
Duration in Previous: 10d 2h

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Billing Review
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 8.2 business days (threshold: 1.0 business days)
Exceeded by 7.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 23, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03078729 Travel Open 82 $0.00 Jan 26, 6:54 AM
WL-03078730 Travel Open 82 $0.00 Jan 26, 6:54 AM
WL-03078780 Labor Open 0.75 $56.48 Jan 26, 8:11 AM
WL-03176615 Labor Open 0.25 $56.48 Apr 7, 6:04 PM

Details