Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322383 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (94d early)
Dispatch 36.0d
Coordinators 2.0d
Billing 9.4d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
2.0 days
Billing
9.4 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
50.0 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
45.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
9.4d / 1.0d SLA
WO Correction Needed
2.6d
Billing Review
5.9d / 2.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

 please attach checklist and add SN for nosecone to the Customer Case field 

No checklist attached

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade, no checklist available on wo to attach.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322383
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
3 Technician Assigned Jan 23, 11:03 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 49d 9h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 1.9 business days
🚗
2x Travel Added Jan 26, 6:52 AM
Type: Travel
Status: Open
Qty: 82
⏱️
▶
3 Labor Added Jan 26, 8:17 AM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 21h, 0m
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 2, 6:55 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 10h
⏳ 2.4 business days
✔️
Status: Completed by Horace Barnes Feb 4, 5:55 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 11h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Diane Patton Feb 5, 11:28 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 5h
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 11:54 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 7d 0h
✔️
Status: Completed by Horace Barnes Feb 12, 4:21 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 4h 27m, 0m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 10:04 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 42m
🏁
Status: Closed by Horace Barnes Feb 13, 10:23 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 19m
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:37 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13m
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 39.8 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 23, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (4)

Name Type Status Qty Amount Date
WL-03078726 Travel Open 82 $0.00 Jan 26, 6:52 AM
WL-03078727 Travel Open 82 $0.00 Jan 26, 6:52 AM
WL-03078786 Labor Open 0.75 $56.48 Jan 26, 8:17 AM
WL-03078789 Labor Open 2 $0.00 Jan 26, 8:20 AM

Details