Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322392 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

✅ Completed

PC Per client agreement

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 13)

✓ SLA Met (14d early)

Dispatch 51.0d

Coordinators 0.0d

Field Work 0.1d

Billing 2.6d

✓ SLA Met

Dispatch
51.0 days
Over SLA

Coordinators
0.0 days

Field Work
0.1 days

Billing
2.6 days
Over SLA

Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 13, 2026 (14 days early)

📅

51.0 days Total Age

⏱️

51.0d in Entered Longest Stage

🔄

6 transitions Status Changes

⚠️

56.1d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 51.0 days stuck in "Entered"

⏱️

Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

51.0d / 0.5d SLA

Assigned

0.0d / 0.5d SLA

Tech On Site

0.1d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 DPatton - This WO has all correct attachments. It is showing "Duplicate" on the Report - WO 1321636 was the duplicate and was Invoiced :(

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322392

Type: Upgrade

Priority: PC

🚨 51.0 business days

👷

▶

2 Technician Assigned Feb 13, 9:17 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 70d 8h

🔧

▶

2 Status: Tech On Site Feb 13, 9:27 AM

Status: Tech On Site → 4x Travel Added

🚗

4x Travel Added

Type: Travel, Labor, Expenses

Status: Open

Qty: 12, 0.5, 0.75

✔️

▶

2 Status: Completed Feb 13, 10:16 AM

Status: Completed → Status: Closed

🏁

Status: Closed by Robert Lewis

From: Completed

To: Closed

Duration in Previous: 3m

⚠️ 5.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 19, 2:30 PM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 4h

⏳ 3.0 business days

📨

▶

2 Status: Invoice Pending Feb 23, 4:13 PM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 51.0 business days (threshold: 4.0 business hours)

Exceeded by 50.5 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 2.6 business days (threshold: 1.0 business days)

Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254695

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03104683	Travel	Open	12	$0.00	Feb 13, 9:30 AM
WL-03104684	Labor	Open	0.5	$0.00	Feb 13, 9:30 AM
WL-03104685	Expenses	Open	1	$0.00	Feb 13, 9:30 AM
WL-03104686	Labor	Open	0.75	$56.48	Feb 13, 9:30 AM