Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322441 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

🔴 Behind
PC Per client agreement
Target: Apr 30, 2026
⚠ 14d overdue
Dispatch 51.0d
Coordinators 0.1d
Billing 52.9d
⚠ Overdue
Dispatch
51.0 days
Over SLA
Coordinators
0.1 days
Billing
52.9 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 (15 days overdue)
📅
51.0 days Total Age
⏱️
51.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
103.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 51.0 days stuck in "Entered"
⏱️
Total Delay 103.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Billing Review
52.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/1/26 DPatton - placing in Incomplete due to Duplicate nosecone (JC12551-5405-005111) Same as WO 1321758

4/27 DPatton - Duplicate nosecone (JC12551-5405-005111) Same as WO 1321758

2/19/26 DPatton - WO has Wait Time. Placing in BR.

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322441
Type: Upgrade
Priority: PC
🚨 51.0 business days
👷
▶
2 Technician Assigned Feb 13, 9:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 70d 8h
⏱️
5x Labor Added Feb 13, 9:58 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 2, 82
✔️
Status: Completed by Horace Barnes Feb 13, 10:03 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 43m, 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 19, 11:31 AM
From: Closed
To: Billing Review
Duration in Previous: 6d 1h
🚨 48.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 27, 10:39 AM
From: Billing Review, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 66d 22h, 0m
⚠️ 5.0 business days
⚠️
Status: Incomplete by Diane Patton May 1, 6:36 PM
From: Billing Review
To: Incomplete
Duration in Previous: 4d 7h

Bottlenecks

Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 47.9 business days (threshold: 2.0 business days)
Exceeded by 45.9 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03104729 Labor Open 0.75 $0.00 Feb 13, 9:58 AM
WL-03104730 Labor Open 2 $0.00 Feb 13, 9:58 AM
WL-03104731 Labor Open 0.75 $56.48 Feb 13, 9:58 AM
WL-03104732 Travel Open 82 $0.00 Feb 13, 9:58 AM
WL-03104733 Travel Open 82 $0.00 Feb 13, 9:58 AM

Details