Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322446 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

✅ Completed

PC Per client agreement

Target: Feb 27, 2026

🕐 Clock stopped: Completed (Feb 13)

✓ SLA Met (14d early)

Dispatch 51.0d

Coordinators 0.0d

Field Work 0.2d

Billing 53.7d

✓ SLA Met

Dispatch
51.0 days
Over SLA

Coordinators
0.0 days

Field Work
0.2 days

Billing
53.7 days
Over SLA

Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 13, 2026 (14 days early)

📅

51.0 days Total Age

⏱️

51.5d in Billing Review Longest Stage

🔄

10 transitions Status Changes

⚠️

108.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays

Closed • 161 days old

🚨

Primary Delay 51.5 days stuck in "Billing Review"

⏱️

Total Delay 108.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

51.0d / 0.5d SLA

Assigned

0.0d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.2d / 1.0d SLA

Closed

11.2d / 1.0d SLA

Billing Review

51.5d / 2.0d SLA

WO Correction Needed

2.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        5/12/26 Ycampos - duplicate nosecone has not been fixed, still incorrect. Placing back in WOC.
5/1/26 DPatton - Duplicate nosecone SN JC12551-5405-005132 same as wo 1321742
2/19/26 DPatton - WO has Wait Time- Placing in BR.

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrad                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrad                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322446

Type: Upgrade

Priority: PC

🚨 51.0 business days

👷

▶

3 Technician Assigned Feb 13, 12:10 PM

Technician Assigned → Status: Assigned → Status: Tech On Site

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 70d 11h

🔧

Status: Tech On Site by Robert Lewis

From: Assigned

To: Tech On Site

Duration in Previous: 2m

⏱️

▶

2 2x Labor Added Feb 13, 12:20 PM

2x Labor Added → Status: Completed

✔️

Status: Completed by Robert Lewis

From: Tech On Site

To: Completed

Duration in Previous: 8m

🏁

Status: Closed by Robert Lewis Feb 13, 2:00 PM

From: Completed

To: Closed

Duration in Previous: 1h 38m

⚠️ 5.0 business days

💵

Status: Billing Review by Diane Patton Feb 19, 2:37 PM

From: Closed

To: Billing Review

Duration in Previous: 6d 0h

🚨 52.0 business days

✏️

Status: WO Correction Needed by Diane Patton May 1, 6:38 PM

From: Billing Review

To: WO Correction Needed

Duration in Previous: 71d 3h

⏳ 1.7 business days

🏁

Status: Closed by Robert Lewis May 4, 6:38 PM

From: WO Correction Needed

To: Closed

Duration in Previous: 2d 23h

⏳ 2.7 business days

📄

Status: Ready to Bill by Diane Patton May 6, 6:15 PM

From: Closed, Ready to Bill, Billing Review

To: Ready to Bill, Billing Review, Closed

Duration in Previous: 1d 23h, 0m

⏳ 4.7 business days

✏️

Status: WO Correction Needed by Yecenia Campos May 12, 9:20 PM

From: Closed

To: WO Correction Needed

Duration in Previous: 6d 3h

🏁

Status: Closed by Robert Lewis May 13, 7:52 PM

From: WO Correction Needed

To: Closed

Duration in Previous: 22h 32m

Bottlenecks

Entered

Duration: 51.0 business days (threshold: 4.0 business hours)

Exceeded by 50.5 business days

Closed

Duration: 4.6 business days (threshold: 1.0 business days)

Exceeded by 3.6 business days

Billing Review

Duration: 51.5 business days (threshold: 2.0 business days)

Exceeded by 49.5 business days

Closed

Duration: 2.2 business days (threshold: 1.0 business days)

Exceeded by 1.2 business days

Closed

Duration: 4.4 business days (threshold: 1.0 business days)

Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Closed

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Robert Lewis

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

N/A

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03104982	Labor	Open	2	$0.00	Feb 13, 12:20 PM
WL-03104983	Labor	Open	0.75	$56.48	Feb 13, 12:20 PM