Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322461 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 1, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (1d late)
Dispatch 38.0d
Coordinators 4.4d
Billing 0.3d
✗ SLA Missed
Dispatch
38.0 days
Over SLA
Coordinators
4.4 days
Over SLA
Billing
0.3 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Feb 2, 2026 (1 days late)
📅
41.4 days Total Age
⏱️
38.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
43.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 38.0 days stuck in "Entered"
⏱️
Total Delay 43.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
38.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322461
Type: Upgrade
Priority: PC
🚨 38.0 business days
👷
▶
3 Technician Assigned Jan 27, 9:50 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 53d 8h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-27T13:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Feb 1, 10:04 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 82
✔️
Status: Completed by Horace Barnes Feb 1, 10:14 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 12h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 4:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 27, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (3)

Name Type Status Qty Amount Date
WL-03087333 Labor Open 0.5 $56.48 Feb 1, 10:04 PM
WL-03087334 Travel Open 82 $0.00 Feb 1, 10:04 PM
WL-03087335 Travel Open 82 $0.00 Feb 1, 10:04 PM

Details