Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322470 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (33d early)
Dispatch 33.0d
Coordinators 4.8d
Billing 19.2d
✓ SLA Met
Dispatch
33.0 days
Over SLA
Coordinators
4.8 days
Over SLA
Billing
19.2 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 12, 2026 (16 days early)
📅
50.0 days Total Age
⏱️
33.0d in Entered Longest Stage
🔄
13 transitions Status Changes
⚠️
50.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 33.0 days stuck in "Entered"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
33.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Closed
13.3d / 1.0d SLA
WO Correction Needed
1.6d
Billing Review
4.5d / 2.0d SLA
Ready to Bill
4.7d / 1.0d SLA
Invoiced
8.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/6/26 DPatton - JC#'s are the same on the checklist JC12551-5405-005069

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322470
Type: Upgrade
Priority: PC
🚨 33.0 business days
👷
▶
3 Technician Assigned Jan 20, 12:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 11h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T13:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Jan 26, 12:21 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 82
✔️
Status: Completed by Horace Barnes Jan 26, 5:45 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 17h, 0m
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Jan 31, 12:38 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 5d 6h
⏳ 0.0 business days
✔️
Status: Completed by Horace Barnes Feb 1, 7:23 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:09 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 19h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 11:59 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
✔️
Status: Completed by Horace Barnes Feb 12, 4:18 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 4h 18m, 0m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 9:52 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 34m
⏳ 1.0 business days
🏁
Status: Closed by Horace Barnes Feb 15, 5:27 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 7h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 6d 2h, 0m
⚠️ 9.0 business days
📄
▶
3 Status: Ready to Bill Mar 5, 7:51 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Yecenia Campos
From: Ready to Bill
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 33.0 business days (threshold: 4.0 business hours)
Exceeded by 32.5 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Billing Review
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 20, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03078625 Labor Open 0.75 $56.48 Jan 26, 12:21 AM
WL-03078626 Travel Open 82 $0.00 Jan 26, 12:21 AM
WL-03078627 Travel Open 82 $0.00 Jan 26, 12:21 AM

Details