Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322472 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 13, 2026

⛔ Blocked

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 13)

✓ SLA Met (76d early)

Dispatch 51.0d

Coordinators 0.1d

Field Work 0.0d

Billing 51.6d

✓ SLA Met

Dispatch
51.0 days
Over SLA

Coordinators
0.1 days

Field Work
0.0 days

Billing
51.6 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 (15 days overdue)

📅

51.0 days Total Age

⏱️

51.6d in Billing Review Longest Stage

🔄

5 transitions Status Changes

⚠️

104.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention

WO Correction Needed • 161 days old

🚨

Primary Delay 51.6 days stuck in "Billing Review"

⏱️

Total Delay 104.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

51.0d / 0.5d SLA

Assigned

0.1d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Billing Review

51.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/1/26 DPatton - Duplicate nosecone SN JC12551-5405-005114 (same as WO 1340045)

2/19/26 DPatton - WO has wait time. Placing in BR

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322472

Type: Upgrade

Priority: PC

🚨 51.0 business days

👷

▶

2 Technician Assigned Feb 13, 10:36 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 70d 9h

⏱️

2x Labor Added Feb 13, 11:00 AM

Type: Labor

Status: Open

Qty: 0.25, 0.75

✔️

▶

2 Status: Completed Feb 13, 11:07 AM

Status: Completed → Status: Closed

🏁

Status: Closed by Horace Barnes

From: Completed

To: Closed

Duration in Previous: 3m

⚠️ 5.0 business days

💵

Status: Billing Review by Diane Patton Feb 19, 2:35 PM

From: Closed

To: Billing Review

Duration in Previous: 6d 3h

🚨 52.0 business days

✏️

Status: WO Correction Needed by Diane Patton May 1, 5:03 PM

From: Billing Review

To: WO Correction Needed

Duration in Previous: 71d 1h

Bottlenecks

Entered

Duration: 51.0 business days (threshold: 4.0 business hours)

Exceeded by 50.5 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Billing Review

Duration: 51.6 business days (threshold: 2.0 business days)

Exceeded by 49.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

WO Correction Needed

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Horace Barnes

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

N/A

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03104816	Labor	Open	0.25	$0.00	Feb 13, 11:00 AM
WL-03104817	Labor	Open	0.75	$56.48	Feb 13, 11:00 AM