Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322477 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 16, 2026

✅ Completed

PC Per client agreement

Target: Apr 30, 2026

🕐 Clock stopped: Completed (Feb 17)

✓ SLA Met (72d early)

Dispatch 52.0d

Coordinators 0.6d

Field Work 0.0d

Billing 2.4d

✓ SLA Met

Dispatch
52.0 days
Over SLA

Coordinators
0.6 days
Over SLA

Field Work
0.0 days

Billing
2.4 days
Over SLA

Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 17, 2026 (72 days early)

📅

52.1 days Total Age

⏱️

52.0d in Entered Longest Stage

🔄

5 transitions Status Changes

⚠️

55.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 161 days old

🚨

Primary Delay 52.0 days stuck in "Entered"

⏱️

Total Delay 55.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

52.0d / 0.5d SLA

Assigned

0.6d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322477

Type: Upgrade

Priority: PC

🚨 52.0 business days

👷

▶

2 Technician Assigned Feb 16, 3:11 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 73d 14h

⏱️

Labor Added Feb 16, 7:55 PM

Type: Labor

Status: Open

Qty: 0.75

✔️

▶

2 Status: Completed Feb 16, 8:02 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Horace Barnes

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 3.5 business days

📄

Status: Ready to Bill by Diane Patton Feb 19, 3:46 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 19h

⏳ 3.0 business days

📨

Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 4d 0h, 0m

🚨 34.0 business days

🧾

Invoice Created Apr 9, 12:42 PM

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 52.0 business days (threshold: 4.0 business hours)

Exceeded by 51.5 business days

Assigned

Duration: 4.8 business hours (threshold: 4.0 business hours)

Exceeded by 0.8 business hours

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Horace Barnes

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254695

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03107939	Labor	Open	0.75	$56.48	Feb 16, 7:55 PM