Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322496 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 5, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 5)
✓ SLA Met (23d early)
Dispatch 40.0d
Coordinators 6.3d
Billing 4.2d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
6.3 days
Over SLA
Billing
4.2 days
Over SLA
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 5, 2026 (23 days early)
📅
45.0 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
47.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 47.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 SRobinson- Created follow up WO as requested. (WO-01349887)

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322496
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
3 Status: Assigned Jan 29, 2:03 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: a0hVU000005CDeXYAW, Horace Barnes
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-29T14:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 2, 12:20 AM
Labor Added → Status: Completed
✔️
Status: Completed by Horace Barnes
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 3d 10h, 0m
⏳ 4.0 business days
✔️
Status: Completed by Horace Barnes Feb 5, 9:32 AM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3d 9h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 9, 5:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 8h
⏳ 4.8 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business hours
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (1)

Name Type Status Qty Amount Date
WL-03087409 Labor Open 0.75 $56.48 Feb 2, 12:20 AM

Details