Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322505 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Jan 26)
✓ SLA Met (94d early)
Dispatch 36.0d
Coordinators 1.9d
Billing 14.0d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
1.9 days
Billing
14.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
50.0 days Total Age
⏱️
36.0d in Entered Longest Stage
🔄
13 transitions Status Changes
⚠️
49.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 36.0 days stuck in "Entered"
⏱️
Total Delay 49.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
36.0d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Closed
11.5d / 1.0d SLA
Billing Review
5.6d / 2.0d SLA
WO Correction Needed
4.6d
Ready to Bill
3.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missing checklist

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade. Cone Serial number is correct, confirmed with Tech of wo with duplicate Sn on their checklist. Derick has a different sn in the customer case number field that should be on his checklist. pics and sn correct on this WO.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322505
Type: Upgrade
Priority: PC
🚨 36.0 business days
👷
▶
3 Technician Assigned Jan 23, 12:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 49d 11h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-23T13:00:00.000+0000
⏳ 2.0 business days
🚗
2x Travel Added Jan 26, 9:33 AM
Type: Travel
Status: Open
Qty: 82
⏱️
Labor Added Jan 26, 10:12 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Horace Barnes Jan 26, 10:35 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 22h, 0m
🚨 10.0 business days
💵
Status: Billing Review by Diane Patton Feb 6, 3:42 PM
From: Closed
To: Billing Review
Duration in Previous: 11d 5h
⚠️ 5.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 12, 12:10 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5d 20h
✔️
Status: Completed by Horace Barnes Feb 12, 4:07 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 3h 56m, 0m
✏️
Status: WO Correction Needed by Diane Patton Feb 13, 9:38 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 17h 31m
🏁
Status: Closed by Horace Barnes Feb 13, 10:13 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 34m
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22m
💵
Status: Billing Review by Diane Patton Feb 13, 5:50 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 7h 14m
⏳ 1.8 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 16, 9:19 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 2d 15h
⏳ 4.0 business days
🏁
Status: Closed by Horace Barnes Feb 19, 9:45 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Diane Patton Feb 19, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 3m
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 5h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 36.0 business days (threshold: 4.0 business hours)
Exceeded by 35.5 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Billing Review
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Jan 23, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (3)

Name Type Status Qty Amount Date
WL-03078834 Travel Open 82 $0.00 Jan 26, 9:33 AM
WL-03078835 Travel Open 82 $0.00 Jan 26, 9:33 AM
WL-03078906 Labor Open 0.5 $56.48 Jan 26, 10:12 AM

Details