Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322570 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Mar 30, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Mar 30)
✓ SLA Met (31d early)
Dispatch 54.0d
Coordinators 1.7d
Field Work 2.3d
Incomplete 0.2d (excluded)
Billing 4.3d
✓ SLA Met
Dispatch
54.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Field Work
2.3 days
Over SLA
Incomplete (excluded from total)
0.2 days
Billing
4.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Mar 30, 2026 (31 days early)
📅
82.0 days Total Age
⏱️
54.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
87.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 54.0 days stuck in "Entered"
⏱️
Total Delay 87.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
54.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Completed
2.3d / 1.0d SLA
Closed
31.3d / 1.0d SLA
WO Correction Needed
0.0d
Incomplete
0.2d
Ready to Bill
4.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322570
Type: Upgrade
Priority: PC
🚨 54.0 business days
👷
▶
2 Technician Assigned Feb 18, 1:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 75d 12h
⏱️
4x Labor Added Feb 18, 10:45 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1, 2, 34
✔️
Status: Completed by Derick Velazquez Feb 19, 1:28 PM
From: Assigned
To: Completed
Duration in Previous: 1d 0h
⏱️
2x Labor Added Feb 19, 3:16 PM
Type: Labor, Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 22, 11:42 PM
From: Completed
To: Closed
Duration in Previous: 3d 10h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 5:54 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 18h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:07 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 12m
🚨 22.7 business days
⚠️
Status: Incomplete by Douglas Pearce Mar 30, 4:57 PM
From: Closed
To: Incomplete
Duration in Previous: 31d 21h
🏁
Status: Closed by Derick Velazquez Mar 30, 6:13 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 16m
⚠️ 5.7 business days
📄
Status: Ready to Bill by Diane Patton Apr 6, 5:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 23h
⏳ 4.8 business days
📨
▶
3 Status: Invoice Pending Apr 10, 11:05 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-259033
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Completed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 22.1 business days (threshold: 1.0 business days)
Exceeded by 21.1 business days
Closed
Duration: 5.2 business days (threshold: 1.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
SM-259033

Work Details (6)

Name Type Status Qty Amount Date
WL-03111450 Labor Open 0.75 $56.48 Feb 18, 10:45 PM
WL-03111451 Labor Open 1 $0.00 Feb 18, 10:45 PM
WL-03111452 Labor Open 2 $0.00 Feb 18, 10:45 PM
WL-03111453 Travel Open 34 $0.00 Feb 18, 10:45 PM
WL-03112293 Labor Open 1 $0.00 Feb 19, 3:16 PM
WL-03112294 Expenses Open 1 $0.00 Feb 19, 3:16 PM

Details