Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322579 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 13, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (76d early)
Dispatch 50.0d
Coordinators 1.7d
Billing 3.0d
✓ SLA Met
Dispatch
50.0 days
Over SLA
Coordinators
1.7 days
Over SLA
Billing
3.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 13, 2026 (76 days early)
📅
51.0 days Total Age
⏱️
50.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
56.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 50.0 days stuck in "Entered"
⏱️
Total Delay 56.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
50.0d / 0.5d SLA
Assigned
1.7d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322579
Type: Upgrade
Priority: PC
🚨 50.0 business days
👷
▶
2 Technician Assigned Feb 12, 1:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 69d 12h
⏱️
5x Labor Added Feb 13, 12:14 AM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.75, 0.5, 18
💵
▶
2 Expenses Added Feb 13, 8:40 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19h 22m, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 19, 11:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
⏳ 3.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 4h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 50.0 business days (threshold: 4.0 business hours)
Exceeded by 49.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
SM-254695

Work Details (6)

Name Type Status Qty Amount Date
WL-03104426 Labor Open 0.75 $56.48 Feb 13, 12:14 AM
WL-03104427 Labor Open 0.5 $0.00 Feb 13, 12:14 AM
WL-03104428 Travel Open 18 $0.00 Feb 13, 12:14 AM
WL-03104429 Expenses Open 1 $0.00 Feb 13, 12:14 AM
WL-03104430 Expenses Open 1 $0.00 Feb 13, 12:14 AM
WL-03104572 Expenses Open 1 $0.00 Feb 13, 8:40 AM

Details