Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322581 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 22, 2026

🔴 Behind
PC Per client agreement
Target: Jun 30, 2026
33 biz days left
Dispatch 55.0d
Coordinators 2.1d
Field Work 0.2d
Billing 6.0d
On Track
Dispatch
55.0 days
Over SLA
Coordinators
2.1 days
Over SLA
Field Work
0.2 days
Billing
6.0 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
56.3 days Total Age
⏱️
55.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
93.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 55.0 days stuck in "Entered"
⏱️
Total Delay 93.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
55.0d / 0.5d SLA
Assigned
2.1d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
35.1d / 1.0d SLA
WO Correction Needed
0.0d
Billing Review
5.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/17 DPatton - Placing WO in Incomplete per Fady. Tech unable to locate photos

4/10 DP - MIssing both SN pictures. Tech unable to locate photos. Placing in BR.

3/12/26 Ycampos - Placing WO in RTB to bill without pics.


Unable to locate SN photo

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322581
Type: Upgrade
Priority: PC
🚨 55.0 business days
👷
▶
2 Technician Assigned Feb 19, 11:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 76d 10h
⏳ 2.0 business days
⏱️
3x Labor Added Feb 22, 7:27 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1, 32
✔️
Status: Completed by Derick Velazquez Feb 22, 7:34 PM
From: Assigned
To: Completed
Duration in Previous: 3d 8h
⏱️
Labor Added Feb 22, 7:49 PM
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Derick Velazquez Feb 22, 9:11 PM
From: Completed
To: Closed
Duration in Previous: 1h 36m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 5:57 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 20h
🏁
Status: Closed by Derick Velazquez Feb 26, 6:07 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 10m
🚨 31.7 business days
💵
Status: Billing Review by Diane Patton Apr 10, 12:30 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 17h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 17, 4:56 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 4h

Bottlenecks

Entered
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.1 business days (threshold: 1.0 business days)
Exceeded by 30.1 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03115665 Labor Open 0.75 $56.48 Feb 22, 7:27 PM
WL-03115666 Labor Open 1 $0.00 Feb 22, 7:27 PM
WL-03115668 Travel Open 32 $0.00 Feb 22, 7:27 PM
WL-03115686 Labor Open 1.5 $0.00 Feb 22, 7:49 PM

Details