Created: Dec 5, 2025
Due: Jun 30, 2026
Completed: Jul 14, 2026 (13 days late)
📅
151.0 daysTotal Age
⏱️
59.4d in IncompleteLongest Stage
🔄
10 transitionsStatus Changes
⚠️
96.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 252 days old
🚨
Primary Delay59.4 days stuck in "Incomplete"
⏱️
Total Delay96.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
51.0d / 0.5d SLA
Assigned
2.1d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
37.0d / 1.0d SLA
WO Correction Needed
0.0d
Billing Review
5.9d / 2.0d SLA
Incomplete
59.4d
Ready to Bill
8.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/14/26 Requesting manager approval to close without cart sn photo. Went onsite to locate cart and was unable to find it. POC continued searching for over 2 weeks and still can't locate. It's possible cart is out of service or moved to an outside location.
🔧Work Performed
GCX Advent 5G Nosecone Upgrade
🔍Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️Problem Description
GCX Advent 5G Nosecone Upgrade
📄Description
Jaco EVO Series Medical Carts
📞Call Description
GCX Advent 5G Nosecone Upgrade
JPG
nose4054
May 27, 2026
Timeline
📋
Work Order Created Dec 5, 1:06 AM
Work Order:WO-01322581
Type:Upgrade
Priority:PC
🚨51.0 business days
👷
▶
2
Technician Assigned Feb 19, 11:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From:Entered
To:Assigned
Duration in Previous:76d 10h
⏳2.0 business days
⏱️
3x Labor Added Feb 22, 7:27 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 1, 32
✔️
Status: Completed by Derick VelazquezFeb 22, 7:34 PM
From:Assigned
To:Completed
Duration in Previous:3d 8h
⏱️
Labor Added Feb 22, 7:49 PM
Type:Labor
Status:Open
Qty:1.5
🏁
Status: Closed by Derick VelazquezFeb 22, 9:11 PM
From:Completed
To:Closed
Duration in Previous:1h 36m
⏳4.0 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 26, 5:57 PM
From:Closed
To:WO Correction Needed
Duration in Previous:3d 20h
🏁
Status: Closed by Derick VelazquezFeb 26, 6:07 PM
From:WO Correction Needed
To:Closed
Duration in Previous:10m
🚨31.7 business days
💵
Status: Billing Review by Diane PattonApr 10, 12:30 PM
From:Closed
To:Billing Review
Duration in Previous:42d 17h
⚠️6.0 business days
⚠️
Status: Incomplete by Diane PattonApr 17, 4:56 PM
From:Billing Review
To:Incomplete
Duration in Previous:7d 4h
🚨59.9 business days
🏁
Status: Closed by Derick VelazquezJul 14, 1:13 PM
From:Incomplete
To:Closed
Duration in Previous:87d 20h
📄
Status: Ready to Bill by Timothy AmburgeyJul 15, 9:40 AM
From:Closed
To:Ready to Bill
Duration in Previous:20h 27m
⚠️8.0 business days
📨
▶
2
Status: Invoice Pending Jul 24, 12:52 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-268354
Bottlenecks
Entered
Duration: 51.0 business days (threshold: 4.0 business hours)
Exceeded by 50.5 business days
Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.1 business days (threshold: 1.0 business days)
Exceeded by 30.1 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)