Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322600 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Apr 17, 2026

✅ Completed
PC Per client agreement
Target: Jun 30, 2026
🕐 Clock stopped: Invoiced (Apr 17)
✓ SLA Met (74d early)
Dispatch 53.0d
Coordinators 3.3d
Incomplete 0.2d (excluded)
Billing 17.6d
✓ SLA Met
Dispatch
53.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Incomplete (excluded from total)
0.2 days
Billing
17.6 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 Completed: Apr 17, 2026 (74 days early)
📅
96.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
12 transitions Status Changes
⚠️
99.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 99.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
3.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
36.1d / 1.0d SLA
WO Correction Needed
1.7d
Billing Review
13.5d / 2.0d SLA
Incomplete
0.2d
Ready to Bill
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/20/26 DPatton - Placing in BR due to Config/Provision charges (different dates)

4/10/26 DP - Tech Closed WO without making corrections. WO has 2 Upgrade labor lines. Attachments are correct.

2/26/26 DPatton - hi @Konstantin Barsky​  You have 2 (Upgrade) labor lines; is one of them supposed to be Down Time? Please correct or remove the additional labor line when you get a chance

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322600
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 17, 4:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 74d 15h
⏳ 3.9 business days
✔️
Status: Completed by Konstantin Barsky Feb 21, 4:36 PM
From: Assigned
To: Completed
Duration in Previous: 4d 0h
⏱️
▶
2 2x Labor Added Feb 22, 1:10 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 20h 33m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 11:58 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 22h
🏁
Status: Closed by Konstantin Barsky Feb 27, 1:15 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 16m
🚨 31.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 1:06 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 10h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Diane Patton Apr 17, 5:12 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 4h
🏁
Status: Closed by Konstantin Barsky Apr 17, 7:08 PM
From: Incomplete
To: Closed
Duration in Previous: 1h 55m
⏳ 1.6 business days
💵
Status: Billing Review by Diane Patton Apr 20, 2:56 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 19h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Diane Patton Apr 29, 4:24 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 1h
⏳ 2.9 business days
📨
▶
3 Status: Invoice Pending May 1, 6:54 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-260864
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Billing Review
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Ready to Bill
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
SM-260864

Work Details (2)

Name Type Status Qty Amount Date
WL-03115520 Labor Open 0.5 $56.48 Feb 22, 1:10 PM
WL-03115521 Labor Open 0.25 $0.00 Feb 22, 1:10 PM

Details