Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322601 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 22, 2026

🔴 Behind
PC Per client agreement
Target: Jun 30, 2026
33 biz days left
Dispatch 53.0d
Coordinators 3.3d
Billing 7.5d
On Track
Dispatch
53.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Billing
7.5 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (46 days left)
📅
56.0 days Total Age
⏱️
53.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
92.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Behind Schedule - Needs Attention
Incomplete • 161 days old
🚨
Primary Delay 53.0 days stuck in "Entered"
⏱️
Total Delay 92.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
53.0d / 0.5d SLA
Assigned
3.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
35.0d / 1.0d SLA
WO Correction Needed
1.7d
Billing Review
5.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/17/26 Ycampos - Placing WO in Incomplete per Fady.

4/10 DPatton - Duplicate JC2549-5405-006332 (same as wo 1322568) also tech has 2 "Upgrade" labor lines; is one supposed to be down time? Tech Closed w/o correcting.

2/26/26 DPatton - hi @Konstantin Barsky​  You have 2 (Upgrade) labor lines; is one of them supposed to be Down Time? Please correct or remove the additional labor line when you get a chance. Thank you!

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322601
Type: Upgrade
Priority: PC
🚨 53.0 business days
👷
▶
2 Technician Assigned Feb 17, 4:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 74d 15h
⏳ 3.9 business days
✔️
Status: Completed by Konstantin Barsky Feb 21, 5:05 PM
From: Assigned
To: Completed
Duration in Previous: 4d 0h
⏱️
▶
2 2x Labor Added Feb 22, 1:08 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 20h 3m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 12:02 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 22h
🏁
Status: Closed by Konstantin Barsky Feb 27, 1:14 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 12m
🚨 31.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 1:00 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 10h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 17, 9:04 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 8h

Bottlenecks

Entered
Duration: 53.0 business days (threshold: 4.0 business hours)
Exceeded by 52.5 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Incomplete
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03115518 Labor Open 0.5 $56.48 Feb 22, 1:08 PM
WL-03115519 Labor Open 0.25 $38.75 Feb 22, 1:08 PM

Details