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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322601 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Jul 17, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
⚠ 32 biz days overdue
Active: 173 biz days
48d
▶ Clock Running
Status: Created
Dec 5 → Feb 17, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 21, 2026
3 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Completed
Feb 21 → Feb 22, 2026
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Closed
Feb 22 → Feb 26, 2026
4 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 56 of ? biz days used
30d
▶ Clock Running
Status: Closed
Feb 27 → Apr 10, 2026
30 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Billing Review
Apr 10 → Apr 18, 2026
5 business days (counted)
Running total: 91 of ? biz days used
62d
▶ Clock Running
Status: Incomplete
Apr 18 → Jul 17, 2026
62 business days (counted)
Running total: 153 of ? biz days used
▶ Clock Running
Status: Closed
Jul 17 → Jul 17, 2026
0 business days (counted)
Running total: 153 of ? biz days used
▶ Clock Running
Status: Incomplete
Jul 17 → Aug 1, 2026
10 business days (counted)
Running total: 163 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 1 → Aug 14, 2026
10 business days (counted)
Running total: 173 of ? biz days used
Created: Dec 5, 2025 Today
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 17 Created ▶ Running 48 48
Feb 17 → Feb 21 Assigned ▶ Running 3 51
Feb 21 → Feb 22 Completed ▶ Running 0 51
Feb 22 → Feb 26 Closed ▶ Running 4 55
Feb 26 → Feb 27 WO Correction Needed ▶ Running 1 56
Feb 27 → Apr 10 Closed ▶ Running 30 86
Apr 10 → Apr 18 Billing Review ▶ Running 5 91
Apr 18 → Jul 17 Incomplete ▶ Running 62 153
Jul 17 → Jul 17 Closed ▶ Running 0 153
Jul 17 → Aug 1 Incomplete ▶ Running 10 163
Aug 1 → Aug 14 Scheduled ▶ Running 10 173
Dispatch 49.0d
Coordinators 3.3d
Incomplete 72.7d (excluded)
Billing 7.5d
⚠ Overdue
Dispatch
49.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Incomplete (excluded from total)
72.7 days
Billing
7.5 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2026 (45 days overdue)
📅
154.0 days Total Age
⏱️
62.0d in Incomplete Longest Stage
🔄
10 transitions Status Changes
⚠️
88.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 252 days old
🚨
Primary Delay 62.0 days stuck in "Incomplete"
⏱️
Total Delay 88.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
3.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
35.1d / 1.0d SLA
WO Correction Needed
1.7d
Billing Review
5.9d / 2.0d SLA
Incomplete
72.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/17/26 Ycampos - Placing WO in Incomplete per Fady.

4/10 DPatton - Duplicate JC2549-5405-006332 (same as wo 1322568) also tech has 2 "Upgrade" labor lines; is one supposed to be down time? Tech Closed w/o correcting.

2/26/26 DPatton - hi @Konstantin Barsky​  You have 2 (Upgrade) labor lines; is one of them supposed to be Down Time? Please correct or remove the additional labor line when you get a chance. Thank you!

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322601
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 17, 4:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rebecca Arnold
From: Entered
To: Assigned
Duration in Previous: 74d 15h
⏳ 3.9 business days
✔️
Status: Completed by Konstantin Barsky Feb 21, 5:05 PM
From: Assigned
To: Completed
Duration in Previous: 4d 0h
⏱️
▶
2 2x Labor Added Feb 22, 1:08 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 20h 3m
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 26, 12:02 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 22h
🏁
Status: Closed by Konstantin Barsky Feb 27, 1:14 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 13h 12m
🚨 31.0 business days
💵
Status: Billing Review by Diane Patton Apr 10, 1:00 PM
From: Closed
To: Billing Review
Duration in Previous: 42d 10h
⚠️ 6.0 business days
⚠️
Status: Incomplete by Yecenia Campos Apr 17, 9:04 PM
From: Billing Review
To: Incomplete
Duration in Previous: 7d 8h
🚨 62.4 business days
🏁
Status: Closed by Konstantin Barsky Jul 17, 1:38 PM
From: Incomplete
To: Closed
Duration in Previous: 90d 16h
⚠️
Status: Incomplete by Timothy Amburgey Jul 17, 2:16 PM
From: Closed
To: Incomplete
Duration in Previous: 38m
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Aug 1, 2:04 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Konstantin Barsky
Scheduled For: 2026-08-17T04:00:00.000+0000

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 31.0 business days (threshold: 1.0 business days)
Exceeded by 30.0 business days
Billing Review
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Aug 17, 12:00 AM
Created
Dec 5, 1:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03115518 Labor Open 0.5 $56.48 Feb 22, 1:08 PM
WL-03115519 Labor Open 0.25 $38.75 Feb 22, 1:08 PM

Details