Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322666 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 2, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 31)
✓ SLA Met
Dispatch 40.0d
Coordinators 1.6d
Field Work 0.6d
Billing 0.2d
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
1.6 days
Field Work
0.6 days
Billing
0.2 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Feb 2, 2026 (1 days late)
📅
41.6 days Total Age
⏱️
40.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
43.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 40.0 days stuck in "Entered"
⏱️
Total Delay 43.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
40.0d / 0.5d SLA
Scheduled
1.6d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322666
Type: Upgrade
Priority: PC
🚨 40.0 business days
👷
▶
3 Technician Assigned Jan 29, 2:07 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 55d 13h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-29T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 Labor Added Jan 31, 11:10 AM
Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 1d 21h
⏳ 0.0 business days
🏁
Status: Closed by Raymond Ebanks Feb 2, 12:04 AM
From: Completed
To: Closed
Duration in Previous: 1d 12h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 5:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Raymond Ebanks
Scheduled
Jan 29, 8:00 AM
Created
Dec 5, 1:06 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03086420 Labor Open 0.75 $56.48 Jan 31, 11:10 AM

Details