Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322669 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Jan 26, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Tech Off Site (Jan 26)
✓ SLA Met (5d early)
Dispatch 37.0d
Coordinators 0.9d
Field Work 0.1d
✓ SLA Met
Dispatch
37.0 days
Over SLA
Coordinators
0.9 days
Field Work
0.1 days
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 26, 2026 (5 days early)
📅
37.0 days Total Age
⏱️
37.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
39.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 37.0 days stuck in "Entered"
⏱️
Total Delay 39.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
37.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322669
Type: Upgrade
Priority: PC
🚨 37.0 business days
👷
▶
3 Technician Assigned Jan 26, 10:38 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 52d 9h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-26T13:00:00.000+0000
🔧
Status: Tech On Site by Robert Lewis Jan 26, 6:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7h 31m
🚗
Status: Tech Off Site by Robert Lewis Jan 26, 6:22 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 12m, 0m
⏱️
▶
2 Labor Added Jan 26, 6:35 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 4.7 business days
📄
Status: Ready to Bill by Diane Patton Jan 31, 1:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
▶
2 Status: Invoice Pending Jan 31, 1:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-252733

Bottlenecks

Entered
Duration: 37.0 business days (threshold: 4.0 business hours)
Exceeded by 36.5 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 26, 8:00 AM
Created
Dec 5, 1:06 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03079381 Labor Open 0.75 $56.48 Jan 26, 6:35 PM

Details