Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322675 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Jan 29, 2026

✅ Completed
PC Per client agreement
Target: Jan 31, 2026
🕐 Clock stopped: Completed (Jan 30)
✓ SLA Met (1d early)
Dispatch 39.0d
Coordinators 2.0d
Field Work 0.0d
Billing 1.8d
✓ SLA Met
Dispatch
39.0 days
Over SLA
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
1.8 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 30, 2026 (1 days early)
📅
40.3 days Total Age
⏱️
39.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
43.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 39.0 days stuck in "Entered"
⏱️
Total Delay 43.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
39.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322675
Type: Upgrade
Priority: PC
🚨 39.0 business days
👷
▶
3 Technician Assigned Jan 28, 12:33 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 54d 11h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-28T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Lewis Jan 29, 8:54 PM
From: Scheduled, Tech On Site
To: Tech On Site, Completed
Duration in Previous: 1d 8h, 0m
⏱️
▶
2 Labor Added Jan 29, 9:06 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 15m
⚠️ 5.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 12:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 39.0 business days (threshold: 4.0 business hours)
Exceeded by 38.5 business days
Scheduled
Duration: 2.0 business days (threshold: 2.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
Jan 28, 8:00 AM
Created
Dec 5, 1:06 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03084247 Labor Open 0.75 $56.48 Jan 29, 9:06 PM

Details