Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01323849 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 13)
✓ SLA Met (76d early)
Dispatch 50.0d
Coordinators 1.3d
Billing 4.3d
✓ SLA Met
Dispatch
50.0 days
Over SLA
Coordinators
1.3 days
Over SLA
Billing
4.3 days
Over SLA
Created: Dec 5, 2025 Due: Apr 30, 2026 Completed: Feb 13, 2026 (76 days early)
📅
50.4 days Total Age
⏱️
50.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
55.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 161 days old
🚨
Primary Delay 50.0 days stuck in "Entered"
⏱️
Total Delay 55.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
50.0d / 0.5d SLA
Assigned
1.3d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 DPatton - This WO is correct and has all attachments but showing "Duplicate" on the Report - WO 1321770 was invoiced and missing attachments. :(

🔧 Work Performed
02/12/2026 LIser- Replaced and configured new nosecone.
🔍 Technician Findings
02/12/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:07 AM
Work Order: WO-01323849
Type: Upgrade
Priority: PC
🚨 50.0 business days
👷
▶
2 Technician Assigned Feb 12, 11:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 69d 10h
⏱️
Labor Added Feb 12, 10:00 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Feb 12, 10:07 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10h 12m, 0m
⏳ 3.2 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 4:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
⏳ 4.9 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5d 23h, 0m
🚨 34.0 business days
🧾
Invoice Created Apr 9, 12:42 PM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 50.0 business days (threshold: 4.0 business hours)
Exceeded by 49.5 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:07 AM
Invoice #
SM-254695

Work Details (1)

Name Type Status Qty Amount Date
WL-03104145 Labor Open 0.75 $56.48 Feb 12, 10:00 PM

Details