Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324028 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Dec 5, 2025 → Dec 5, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 12, 2025
🕐 Clock stopped: Completed (Dec 6)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 1.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Dec 12, 2025 Completed: Dec 6, 2025 (6 days early)
📅
1.0 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 160 days old
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR isolator
🔍 Technician Findings
CPR Isolator worn
⚠️ Problem Description
Requested by Joe Evans: Head won't go up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 5, 11:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 5, 11:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
⏱️
▶
2 3x Labor Added Dec 5, 9:04 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Assigned
To: Tech On Site
Duration in Previous: 9h 17m
✔️
Status: Completed by Joe Evans Dec 5, 9:09 PM
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Joe Evans Dec 5, 9:15 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.3 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 11:57 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
📨
▶
2 Status: Invoice Pending Dec 8, 12:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Dec 9, 8:00 AM
Invoice Number: SM-248464

Bottlenecks

Assigned
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 5, 11:08 AM
Invoice #
SM-248464

Work Details (3)

Name Type Status Qty Amount Date
WL-03028878 Labor Open 1.5 $0.00 Dec 5, 9:04 PM
WL-03028879 Labor Open 0.96666666666667 $0.00 Dec 5, 9:04 PM
WL-03028880 Parts Open 1 $0.00 Dec 5, 9:04 PM

Details