Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324106 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UPMC HAMOT — 118 E 2ND ST FL 4, ERIE PA, 16550

Dec 5, 2025 → Dec 10, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 10)
✓ SLA Met (21d early)
Dispatch 3.1d
Coordinators 2.5d
Field Work 2.0d
Billing 3.0d
✓ SLA Met
Dispatch
3.1 days
Over SLA
Coordinators
2.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
3.0 days
Over SLA
Created: Dec 5, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
3.6 days Total Age
⏱️
12.0d in L2 Review Longest Stage
🔄
7 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 12.0 days stuck in "L2 Review"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
12.0d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/05/2025 DMalloy -Dispatched for FSE Eric to be onsite with Fanfan for the installation of the 5 devices.  

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25141007SA TAB25141005SA TAB25141006SA TAB25141000SA TAB25141004SA Scale serial number(s): G309861M, G311896M, G310357M, G311897M, G309860M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
INSTALL
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25141007SA TAB25141005SA TAB25141006SA TAB25141000SA TAB25141004SA Scale serial number(s): G309861M,G311896M,G310357M,G311897M,G309860M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation -5 Giraffe Omnibed Carestation

Timeline

📋
Work Order Created Dec 5, 2:12 PM
Work Order: WO-01324106
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 5, 3:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-09T05:00:00.000+0000, 2025-12-09T00:00:00.000+0000, 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1h 11m
⏳ 2.0 business days
💵
2x Expenses Added Dec 8, 9:47 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Eric Mancerella Dec 9, 7:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 16h
⏱️
5x Labor Added Dec 9, 7:44 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.5, 0.25, 1, 165
⏱️
Labor Added Dec 9, 9:00 AM
Type: Labor
Status: Open
Qty: 2
⏱️
3x Labor Added Dec 9, 5:20 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 9, 1
⏱️
Labor Added Dec 9, 6:10 PM
Type: Labor
Status: Open
Qty: 0.25
💵
2x Expenses Added Dec 9, 6:29 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 10, 5:09 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Eric Mancerella Dec 10, 5:34 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 10h, 0m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Dec 12, 11:19 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 17h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Dec 16, 10:46 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 23h
🚨 12.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 8:24 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 14d 21h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 8h, 0m
🧾
Invoice Created Jan 2, 5:00 PM
Invoice Number: SM-250436

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Dec 9, 8:00 AM
Created
Dec 5, 2:12 PM
Invoice #
SM-250436

Work Details (16)

Name Type Status Qty Amount Date
WL-03029919 Expenses Open 1 $156.58 Dec 8, 9:47 AM
WL-03029920 Expenses Open 1 $0.00 Dec 8, 9:47 AM
WL-03031041 Labor Open 3.5 $100.00 Dec 9, 7:44 AM
WL-03031043 Labor Open 0.25 $100.00 Dec 9, 7:44 AM
WL-03031044 Expenses Open 1 $0.00 Dec 9, 7:44 AM
WL-03031045 Travel Open 165 $0.00 Dec 9, 7:44 AM
WL-03031046 Travel Open 1 $0.00 Dec 9, 7:44 AM
WL-03031082 Labor Open 2 $0.00 Dec 9, 9:00 AM
WL-03031963 Labor Open 9 $570.00 Dec 9, 5:20 PM
WL-03031964 Expenses Open 1 $0.00 Dec 9, 5:20 PM
WL-03031965 Travel Open 1 $0.00 Dec 9, 5:20 PM
WL-03032030 Labor Open 0.25 $0.00 Dec 9, 6:10 PM
WL-03032063 Expenses Open 1 $156.58 Dec 9, 6:29 PM
WL-03032064 Expenses Open 1 $0.00 Dec 9, 6:29 PM
WL-03033292 Expenses Open 1 $0.00 Dec 10, 5:09 PM
WL-03035767 Labor Open 0.016666666666667 $38.00 Dec 12, 11:19 AM

Details