Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324126 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 5, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 27, 2025
🕐 Clock stopped: Completed (Dec 15)
✓ SLA Met (12d early)
Dispatch 6.5d
Coordinators 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
6.5 days
Over SLA
Coordinators
0.0 days
Billing
0.4 days
Created: Dec 5, 2025 Due: Dec 27, 2025 Completed: Dec 15, 2025 (12 days early)
📅
6.5 days Total Age
⏱️
6.5d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 160 days old
🚨
Primary Delay 6.5 days stuck in "Entered"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.5d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
2 Work Order Created Dec 5, 2:56 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Dec 15, 8:03 AM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 9d 17h
✔️
Status: Completed by Kim Pearson
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 16, 9:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
3 Status: Invoice Pending Dec 16, 12:04 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249185
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 5, 2:56 PM
Invoice #
SM-249185

Work Details (1)

Name Type Status Qty Amount Date
WL-03028197 Parts Open 1 $603.50 Dec 5, 2:57 PM

Details