Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324213 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 8, 2025 → Dec 10, 2025

✅ Completed
PC Per client agreement
Target: Dec 29, 2025
🕐 Clock stopped: Completed (Dec 10)
✓ SLA Met (19d early)
Dispatch 0.9d
Coordinators 2.5d
Billing 0.1d
✓ SLA Met
Dispatch
0.9 days
Over SLA
Coordinators
2.5 days
Over SLA
Billing
0.1 days
Created: Dec 8, 2025 Due: Dec 29, 2025 Completed: Dec 10, 2025 (19 days early)
📅
3.0 days Total Age
⏱️
2.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 157 days old
🚨
Primary Delay 2.5 days stuck in "Assigned"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.9d / 0.5d SLA
Assigned
2.5d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 800 SCROLL PUMP, V3

Timeline

📋
▶
2 Work Order Created Dec 8, 7:48 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 8, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 7h 25m
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Dec 10, 1:19 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 11, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 7m
📨
▶
3 Status: Invoice Pending Dec 11, 11:18 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-248750
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 7.4 business hours (threshold: 4.0 business hours)
Exceeded by 3.4 business hours
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 8, 7:48 AM
Invoice #
SM-248750

Work Details (1)

Name Type Status Qty Amount Date
WL-03029829 Parts Open 1 $1,222.50 Dec 8, 7:49 AM

Details