Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324280 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 8, 2025 → Dec 8, 2025

✅ Completed
P5 5 business days from creation
Target: Dec 15, 2025
🕐 Clock stopped: Completed (Dec 8)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.3d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Field Work
0.0 days
Billing
0.2 days
Created: Dec 8, 2025 Due: Dec 15, 2025 Completed: Dec 8, 2025 (7 days early)
📅
0.3 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 157 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR isolator. Tightened fowler linkage screws. Lubricated worm gear.
🔍 Technician Findings
CPR iso worn.
⚠️ Problem Description
Head of bed making noise Evans, Joe
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 8, 11:23 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 8, 12:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 33m
🔧
▶
3 Status: Tech On Site Dec 8, 1:49 PM
Status: Tech On Site → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 1.5
✔️
Status: Completed by Joe Evans
From: Tech On Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Joe Evans Dec 8, 2:00 PM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 11:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 3m
📨
Status: Invoice Pending by Hannah Shaw Dec 9, 12:19 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 15m, 0m
⏳ 4.0 business days
🧾
Invoice Created Dec 14, 5:29 PM
Invoice Number: SM-248562

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 8, 11:23 AM
Invoice #
SM-248562

Work Details (2)

Name Type Status Qty Amount Date
WL-03030131 Labor Open 1.5 $0.00 Dec 8, 1:52 PM
WL-03030132 Parts Open 1 $0.00 Dec 8, 1:52 PM

Details