Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324305 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Gottlieb Memorial Hospital — 701 W North Ave, Melrose Park IL, 60160

Dec 8, 2025 → Dec 13, 2025

✅ Completed
PC Per client agreement
Target: Dec 13, 2025
🕐 Clock stopped: Completed (Dec 13)
✓ SLA Met
Dispatch 0.0d
Coordinators 1.8d
Field Work 4.0d
Billing 2.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Field Work
4.0 days
Over SLA
Billing
2.6 days
Created: Dec 8, 2025 Due: Dec 13, 2025 Completed: Dec 14, 2025 (on time)
📅
4.8 days Total Age
⏱️
10.0d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
31 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 10, 2025
Visit 4 Dec 11, 2025
Visit 5 Dec 12, 2025

AI Analysis

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Completed with minor delays
Invoiced • 157 days old
🚨
Primary Delay 10.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
13.6d
WO Correction Needed
2.6d

💬 Activities, Notes & Communications

🔧 Work Performed
All 32 (VS 30) roll stands assembled. All 32 (VS 30) Monitors attached. All 32 (VS 30) fully assembled waiting for config file.
🔍 Technician Findings
Devices assembled.
⚠️ Problem Description
PSA project name: Gottlieb Qty33 VS30s Resource Request number: RR-0350173 Site Name: Gottlieb Memorial Hospital Site Address: Gottlieb Memorial Hospital W North Ave 701 Melrose Park, Illinois 60160-1699 US Service District HPMC1-01 Project Scope: Delivery and Staging Notes: M-F 9-5 no VC SO 6600765765 Qty 1 - 3p to assemble 33 Rollstands for VS 30's - intermediate Vendor Credentialing: Not Specified Scheduled Start: 08 Dec 2025 08:00 AM Scheduled End: 12 Dec 2025 Contacts Email: Phone: Project Manager: John Rossi john.rossi@philips.com (815) 901-5034 Lead TC/FSE: Richmond Ashley richmond.ashley@philips.com (708) 625-7969 District Manager: Kaleena Carlson kaleena.carlson@philips.com (763) 568-1388 Site Contact: Dan Eakins dan.eakins@luhs.org 708 681 3200 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600765765 EarlyVue VS30 Vitals monitor [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Dec 8, 12:39 PM
Work Order: WO-01324305
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 8, 12:50 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 11m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-09T13:00:00.000+0000
💵
2x Expenses Added Dec 8, 2:08 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Jackson Reeves Dec 9, 10:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 25m
⏱️
5x Labor Added Dec 9, 6:14 PM
Type: Labor
Status: Open
Qty: 5, 0.5, 4, 3
💵
9x Expenses Added Dec 10, 6:00 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 0.5, 3, 2.5
⏳ 1.7 business days
⏱️
4x Labor Added Dec 11, 11:02 PM
Type: Labor
Status: Open
Qty: 0.5, 4
⏳ 1.1 business days
✔️
Status: Completed by Jackson Reeves Dec 12, 11:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 3d 12h
💵
▶
2 8x Expenses Added Dec 13, 3:59 PM
8x Expenses Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 7, 190, 205
🏁
Status: Closed by Jackson Reeves Dec 13, 7:21 PM
From: Completed
To: Closed
Duration in Previous: 20h 10m
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 2:24 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 18, 2:11 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 23h
⏳ 3.0 business days
🏁
Status: Closed by Jackson Reeves Dec 22, 9:24 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 19h
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 9:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 11m
🚨 10.0 business days
📄
▶
2 Status: Ready to Bill Jan 2, 11:20 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250368

Bottlenecks

Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Dec 9, 8:00 AM
Created
Dec 8, 12:39 PM
Invoice #
SM-250368

Work Details (31)

Name Type Status Qty Amount Date
WL-03030170 Expenses Open 1 $0.00 Dec 8, 2:08 PM
WL-03030169 Expenses Open 1 $141.70 Dec 8, 2:08 PM
WL-03032040 Labor Open 5 $525.00 Dec 9, 6:14 PM
WL-03032038 Labor Open 0.5 $95.00 Dec 9, 6:14 PM
WL-03032037 Labor Open 4 $380.00 Dec 9, 6:14 PM
WL-03032041 Labor Open 0.5 $95.00 Dec 9, 6:14 PM
WL-03032039 Labor Open 3 $315.00 Dec 9, 6:14 PM
WL-03033389 Expenses Open 1 $55.00 Dec 10, 6:00 PM
WL-03033390 Expenses Open 1 $141.70 Dec 10, 6:00 PM
WL-03033391 Expenses Open 1 $55.00 Dec 10, 6:00 PM
WL-03033383 Labor Open 0.5 $95.00 Dec 10, 6:00 PM
WL-03033384 Labor Open 3 $315.00 Dec 10, 6:00 PM
WL-03033385 Labor Open 2.5 $315.00 Dec 10, 6:00 PM
WL-03033386 Labor Open 0.5 $95.00 Dec 10, 6:00 PM
WL-03033387 Expenses Open 1 $55.00 Dec 10, 6:00 PM
WL-03033388 Expenses Open 1 $141.70 Dec 10, 6:00 PM
WL-03035326 Labor Open 0.5 $95.00 Dec 11, 11:02 PM
WL-03035327 Labor Open 4 $420.00 Dec 11, 11:02 PM
WL-03035328 Labor Open 5 $525.00 Dec 11, 11:02 PM
WL-03035329 Labor Open 0.5 $95.00 Dec 11, 11:02 PM
WL-03037003 Expenses Open 1 $14.53 Dec 13, 3:59 PM
WL-03037000 Expenses Open 1 $55.00 Dec 13, 3:59 PM
WL-03037001 Expenses Open 1 $2.25 Dec 13, 3:59 PM
WL-03037002 Expenses Open 1 $55.00 Dec 13, 3:59 PM
WL-03036996 Labor Open 0.5 $95.00 Dec 13, 3:59 PM
WL-03036997 Labor Open 7 $735.00 Dec 13, 3:59 PM
WL-03036998 Labor Open 4 $380.00 Dec 13, 3:59 PM
WL-03036999 Expenses Open 1 $141.70 Dec 13, 3:59 PM
WL-03037005 Travel Open 7 $137.90 Dec 13, 4:03 PM
WL-03037006 Travel Open 190 $0.00 Dec 13, 4:03 PM
WL-03037004 Travel Open 205 $143.50 Dec 13, 4:03 PM

Details