Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324311 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 8, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✗ SLA Missed (40 biz days late)
Active: 54 biz days
🕐 Clock stopped: Canceled (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
54d
▶ Clock Running
Status: Assigned
Dec 8 → Feb 26, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Dec 8, 2025 Canceled: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Feb 26 Assigned ▶ Running 54 54
Dispatch 0.0d
Coordinators 54.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.8 days
Over SLA
Created: Dec 8, 2025 Due: Dec 29, 2025 Completed: Feb 26, 2026 (58 days late)
📅
54.8 days Total Age
⏱️
54.8d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
54.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 250 days old
🚨
Primary Delay 54.8 days stuck in "Assigned"
⏱️
Total Delay 54.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
54.8d / 0.5d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE DS 102 PUMP 1 PH W/W MOTOR

Timeline

📋
▶
4 Work Order Created Dec 8, 12:46 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 55.0 business days
🚫
Status: Canceled by Kim Pearson Feb 26, 10:57 AM
From: Assigned
To: Canceled
Duration in Previous: 79d 22h

Bottlenecks

Assigned
Duration: 54.8 business days (threshold: 4.0 business hours)
Exceeded by 54.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 8, 12:46 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03030074 Parts Open 1 $0.00 Dec 8, 12:47 PM

Details