Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324315 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 8, 2025 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✗ SLA Missed (154 biz days late)
Active: 168 biz days
🕐 Clock stopped: Canceled (Aug 10, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
168d
▶ Clock Running
Status: Assigned
Dec 8 → Aug 10, 2026
168 business days (counted)
Running total: 168 of ? biz days used
Created: Dec 8, 2025 Canceled: Aug 10, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Aug 10 Assigned ▶ Running 168 168
Dispatch 0.3d
Coordinators 168.5d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
168.5 days
Over SLA
Created: Dec 8, 2025 Due: Dec 29, 2025 Completed: Aug 10, 2026 (223 days late)
📅
168.8 days Total Age
⏱️
168.5d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
168.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 250 days old
🚨
Primary Delay 168.5 days stuck in "Assigned"
⏱️
Total Delay 168.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Assigned
168.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
pump scrapped
📄 Description
EXCHANGE DS 102 PUMP 1 PH W/W MOTOR

Timeline

📋
Work Order Created Dec 8, 12:53 PM
Work Order: WO-01324315
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Dec 8, 3:12 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2h 18m
🚨 169.0 business days
🚫
Status: Canceled by Tami Dawe Aug 10, 1:18 PM
From: Assigned
To: Canceled
Duration in Previous: 244d 21h

Bottlenecks

Assigned
Duration: 168.5 business days (threshold: 4.0 business hours)
Exceeded by 168.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 8, 12:53 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03030304 Parts Open 1 $0.00 Dec 8, 3:12 PM

Details