Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324318 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 8, 2025 → Jul 14, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 29, 2025

✗ SLA Missed (135 biz days late)

Active: 149 biz days

🕐 Clock stopped: Completed (Jul 14, 2026)

▶ Clock Running

Status: Created

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 0 of ? biz days used

149d

▶ Clock Running

Status: Assigned

Dec 8 → Jul 14, 2026

149 business days (counted)

Running total: 149 of ? biz days used

Created: Dec 8, 2025 Completed: Jul 14, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 8 → Dec 8	Created	▶ Running	0	0
Dec 8 → Jul 14	Assigned	▶ Running	149	149

Dispatch 0.0d

Coordinators 149.7d

Billing 0.4d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
149.7 days
Over SLA

Billing
0.4 days

Created: Dec 8, 2025 Due: Dec 29, 2025 Completed: Jul 14, 2026 (196 days late)

📅

149.7 days Total Age

⏱️

149.7d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

149.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 250 days old

🚨

Primary Delay 149.7 days stuck in "Assigned"

⏱️

Total Delay 149.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

149.7d / 0.5d SLA

Closed

1.7d / 1.0d SLA

Ready to Bill

0.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        12/8/2025 Evaluated for repair. Cleaned and replaced stack w/ filaments Gain too high.
7/9/2026 Recleaned and replaced filaments. Tested good. Tagged, bagged and boxed.                    

📄 Description

                        Spectrometer Assembly - EXCH                    

Timeline

📋

▶

4 Work Order Created Dec 8, 1:05 PM

Work Order Created → Technician Assigned → Status: Assigned → Parts Added

👷

Technician Assigned by Kim Pearson

Technician: a0hF0000003P94NIAS, VPD Bench

👷

Status: Assigned by Kim Pearson

From: Entered

To: Assigned

Duration in Previous: 0m

🔩

Parts Added

Type: Parts

Status: Open

Qty: 1

🚨 150.0 business days

✔️

Status: Completed by Tami Dawe Jul 14, 2:28 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 218d 0h, 0m

📄

Status: Ready to Bill by Kim Pearson Jul 15, 9:05 AM

From: Closed

To: Ready to Bill

Duration in Previous: 18h 37m

📨

▶

3 Status: Invoice Pending Jul 15, 12:33 PM

Status: Invoice Pending → Status: Invoiced → Invoice Created

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 3m

🧾

Invoice Created

Invoice Number: SM-267366

Bottlenecks

Assigned

Duration: 149.7 business days (threshold: 4.0 business hours)

Exceeded by 149.2 business days

Closed

Duration: 1.7 business days (threshold: 1.0 business days)

Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Repair

Branch

ERLA - PROD

Technician

VPD Bench

Scheduled

N/A

Created

Dec 8, 1:05 PM

Invoice #

SM-267366

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03030098	Parts	Open	1	$417.00	Dec 8, 1:06 PM